About us

We provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in - Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

Ambulance driving on blue lights along the A11

We also provide non-emergency patient transport services for patients needing non-emergency transport to and from hospital, treatment centres and other similar facilities and who can't travel unaided because of their medical condition or frailty.  

Within the east of England, we deliver the patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, north, south and west Essex.

East of England   region map with control rooms highlighted


The area is made up of:

  • more than 5.8 million people
  • 7,500 square miles
  • 19 CCGs
  • 17 acute trusts

In 2017/18 the Trust:

  • received more than one million emergency calls
  • Treated 64,157 people through our Emergency Clinical Advice and Triage Centre

Our resources and teams include:

  • more than 4,000 staff and more than 1,500 volunteers
  • three emergency operations centres (EOCs) (Bedford, Chelmsford and Norwich)
  • 387 front line ambulances
  • 178 rapid response vehicles
  • 175 non-emergency ambulances (PTS and HCRTs vehicles)
  • 46 HART/major incident/resilience vehicles
  • more than 130 sites. 

Our total income in 2017/16 was more than £247 million.