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Accessibility statement

Accessibility statement for East of England Ambulance Service NHS Trust.

This accessibility statement applies to

This website is run by East of England Ambulance Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

Third party content

Some content is 3rd-party and not under our control:

Feedback and contact information

If you need help accessing information on this website or require it in a different format please contact us:

We'll consider your request and get back to you in 7 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please detail the issues you have found and send them to:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

East of England Ambulance Service NHS Trust, is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

IssueWCAG CriterionPlanned fix date
Side navigation is missing an accessible name4.1.2 Name,Role, Value (A)03/05/2024
CQC plugin footer link is missing a visible focus indicator2.4.7 Focus Visible (AA)We have contacted CQC to fix this

What we’re doing to improve accessibility

We are continually monitoring the website's accessibility using automated checks (SilkTide, Axe) and conducting manual accessibility assessments.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 07/12/2023. It was last reviewed on 24/04/2024.

This website was last tested on 24/04/2024. The test was carried out by Nomensa Ltd.

East of England Ambulance Service image above the footer