Integrated Performance Report - September 2025
Meeting: Trust Board – Public Meeting
Date: 10 September 2025
Report Title: Integrated Performance Report - July 2025 Data
Agenda Item: PUB25/09/2.1
Author: Emma Smith – Head of Information and Analytics
Lead Director: Steven Course, Chief Finance Officer
Purpose:
- Discussion/Review
- Information/Noting
Assurance: Reasonable
Link to CQC domain:
- Caring
- Responsive
- Effective
- Well-led
- Safe
Link to EEAST’s Strategic Mission:
- Patient Mission
- Partnership Mission
- People Mission
- Productivity Mission
Link to Strategic Risk:
- SR1 Demand and Capacity
- SR2 Quality Governance
- SR3 Infrastructure
- SR4 Finance and Resources
- SR5 Cyber Security
- SR6 System Partnership
- SR7 Workforce Sustainability
- SR8 Staff Retention
- SR9 Organisational Development
- SR10 Corporate Efficiency Programme (CEP25)
Equality Impact Assessment: No negative impact identified
Previously considered by: Executive Leadership Team
Purpose: To provide the Integrated Performance Report (IPR) with July 2025 data. This paper enables the Board to discuss the performance areas identified and the actions offered to gain assurance and oversight.
Recommendation: Review performance across the Trust for July 2025. Note the areas of improvement and decline and seek assurance on plans to improve.
Executive Summary:
The Integrated Performance Report (IPR) for this month comprises July 2025 data across key areas of the Trust (Appendix 1).
Strategic Metric summary
| Strategy mission | Areas of positive performance | Areas of focus |
|---|---|---|
| Patient mission - To provide high-quality urgent and emergency care that is fair, responsive and focused on patient need | Call pickup performance remained under target at 3.82 seconds in July. Hear-and-Treat, including Access to the Stack and Urgent Care Hubs, fell to 13.7% in July from 14.20% in June. On scene time for non-conveyed incidents decreased again with a reported figure of 01:06:49 for July, below the 01:10:00 target. Cardiac arrest outcomes showed improved performance in June 2025 (figures are 1 month behind): ROSC for all patients was 33.5% ROSC – Ulstein is 63.3%, which is below target. Care bundles are also above target at 96.8%. The average number of patients seen per DSA shift in July was 3.8. | C1 response time for July 2025 was 00:08:37. C2 response time for July was 00:32:35. OOS as a % of vehicle hours has moved into special cause improvement at 5.37% for July. |
| People mission – To provide a supportive, inclusive and empowering environment for our people, supporting individual and organisational performance | As of July 2025, ethnic minority staff made up 6.47% of the workforce; staff declaring disability represented 9.03%; and staff identifying as LGBT+ stood at 7.01%. All metrics were special cause improvement. Appraisals percentage for July 2025 was 83.03%. In March 2025, annual survey results were published for overall learner experience: 69.26% for 2024, a decrease from 76.29% in 2023. | The most recent data for the quarterly pulse survey conducted in April 2025 showed that the percentage of people who would recommend EEAST as a place to work fell from 41.4% in Jan to 36.3%. |
| Partnership mission – To connect patients to the best care, at the right time, first time, every time, through working with our partners | Access to stack for July 2025 showed a total of 4,163 calls passed. Acceptance rate regional average was 82.56% in July 2025, an increase of 6.37% from June. 42.57% of calls went on to be completed (1772 calls). C3-C5 dispatch attendance rate % (8am -7pm) was 65% for July 2025, C3-C5 Conveyance rate % (8am-7pm) was 32.64%. Both metrics showed special cause improvement. | |
| Productivity mission - To be an innovative, efficient and sustainable healthcare partner, to meet the needs of our communities within the resources available to us | The number of 999 CAD patients managed by Robotic Process Automation in July 2025 was 71, a decrease from 112 in June 2025. The number of vehicles off-road (VOR) in July 2025 was 25.58%, a reduction from 28.2% in June 2025. Financial Position: Income: £164,581k Pay Expenditure: £121,474k Non-Pay Expenditure: £37,008k YTD Surplus: £6,099k (£5,184k favourable to plan) |
Options:
Note the areas of progress. Consider critical issue areas highlighted to gain assurance on the plans for mitigation.
How does this report link with EEAST’s vision, purpose and values?
The IPR provides a link to the trust strategy, identifying key metrics to demonstrate changes that impact and influence outcomes.
