Integrated Performance Report - November 2025
Meeting: Trust Board – Public Meeting
Date: 5 November 2025
Report Title: Integrated Performance Report -
Agenda Item: PUB25/11/2.2
Author: Emma Smith – Head of Information and Analytics
Lead Director: Steven Course, Chief Finance Officer
Purpose:
- Discussion/Review
- Information/Noting
Assurance: Reasonable
Link to CQC domain:
- Caring
- Responsive
- Effective
- Well-led
- Safe
Link to EEAST’s Strategic Mission:
- Patient Mission
- Partnership Mission
- People Mission
- Productivity Mission
Link to Strategic Risk:
- SR1 Demand and Capacity
- SR2 Quality Governance
- SR3 Infrastructure
- SR4 Finance and Resources
- SR5 Cyber Security
- SR6 System Partnership
- SR7 Workforce Sustainability
- SR8 Staff Retention
- SR9 Organisational Development
- SR10 Corporate Efficiency Programme (CEP25)
Equality Impact Assessment: No negative impact identified
Previously considered by: Executive Leadership Team
Purpose: To provide the Integrated Performance Report (IPR) with September 2025 data. This paper enables the Board to discuss the performance areas identified and the actions offered to gain assurance and oversight.
Recommendation: Review performance across the Trust for September 2025. Note the areas of improvement and decline and seek assurance on plans to improve.
Executive Summary:
The Integrated Performance Report (IPR) this month comprises of September 2025 data across key areas of the Trust (Appendix 1). The NHS National Oversight Framework (NOF) for ambulance trusts has now been published. Metrics that align to our NOF scoring or Trust strategy have been highlighted throughout the IPR.
Strategic Metric summary
| Strategy mission | Areas of positive performance | Areas of focus |
|---|---|---|
| Patient mission - To provide high-quality urgent and emergency care that is fair, responsive and focused on patient need | Call answer mean performance remains under target at 1.97 seconds in September. C1 response time for September 2025 was 00:08:45. C2 response increased to 00:35:59 in September. Hear-and-Treat, including Access to the Stack and Urgent Care Hubs, increased to 16.43% in September from 15.02% in August. On scene time for non-conveyed incidents had a reported figure of 01:07:12 for September below the 01:10:00 target. OOS as a %age of vehicle hours has moved to special cause improvement as a metric at 6.03% for September. The average number of patients seen per DSA shift in August was 3.68. | Cardiac arrest outcomes decreased in performance in August 2025 (figures 1 month behind): ROSC for all patients was 32.8% ROSC – Ulstein is 61.5%. Care bundles are above target at 93% for August. |
| People mission – To provide a supportive, inclusive and empowering environment for our people. It will support individual and organisational performance | As of September 2025, staff from an ethnic minority represent 6.54% of the workforce, staff declaring disability represent 9.37% and staff identifying as LGBT+ stand at 7.37% all metrics are special cause improvement. Appraisals percentage for August 2025 increased to 82.66%. In March 2025 annual survey results were published for overall learner experience, this was 69.26% for 2024, a decrease from 76.29% in 2023. | The most recent data for the quarterly pulse survey taken in July 2025 states that the number of people who would recommend EEAST as a place to work is 35.6% |
| Partnership mission – To connect patients to the best care, at the right time, first time, every time, through working with our partners | Access to stack for September 2025 showed a total of 3,849 calls passed. Acceptance rate regional average was 82.54% in September 2025. 43.02% of calls went on to be completed (1656 calls). C3-C5 dispatch attendance rate % (8am -7pm) was 58.13% for September 2025, for C3-C5 Conveyance rate % (8am-7pm) was 29.76% both metrics are special cause improvement. | |
| Productivity mission - To be an innovative, efficient and sustainable healthcare partner, to meet the needs of our communities within the resources available to us | The number of 999 CAD patients managed by Robotic process automation in August 2025 was 157 an increase from 87 in July 2025. The number of vehicles off road (VOR) for September 2025 was 20.08%. Financial Position: Income £246,527k Pay Expenditure £184,387k Non-Pay Expenditure £55,428k YTD Surplus £6,712k (£5,416k favourable to plan) |
Options:
Note the areas of progress. Consider critical issue areas highlighted to gain assurance on the plans for mitigation.
How does this report link with EEAST’s vision, purpose and values?
The IPR provides a link to the trust strategy, identifying key metrics to demonstrate changes that impact and influence outcomes.
