Integrated Performance Report - June 2025
Meeting: Trust Board – Public Meeting
Date: 9 July 2025
Report Title: Integrated Performance Report
Agenda Item: PUB25/07/2.1
Author: Emma Smith – Head of Information and Analytics
Lead Director: Dr Hein Scheffer – Director of Strategy, Transformation and Governance
Purpose:
- Discussion/Review
- Information/Noting
Assurance: Reasonable
Link to CQC domain:
- Caring
- Responsive
- Effective
- Well-led
- Safe
Link to EEAST’s Strategic Mission:
- Patient Mission
- Partnership Mission
- People Mission
- Productivity Mission
Link to Strategic Risk:
- SR1 Demand and Capacity
- SR2 Quality Governance
- SR3 Infrastructure
- SR4 Finance and Resources
- SR5 Cyber Security
- SR6 System Partnership
- SR7 Workforce Sustainability
- SR8 Staff Retention
- SR9 Organisational Development
- SR10 Corporate Efficiency Programme (CEP25)
Equality Impact Assessment: No negative impact identified
Previously considered by: Executive Leadership Team
Purpose: To provide the Integrated Performance Report (IPR) with May 2025 data. This paper enables the Board to discuss the performance areas identified and the actions offered to gain assurance and oversight.
Recommendation: Review performance across the Trust for May 2025. Note the areas of improvement and decline and seek assurance on plans to improve.
Executive Summary
The IPR this month comprises of May 2025 data across key areas of the Trust (Appendix 1).
Strategic metric summary:
| Strategy mission | Areas of positive performance | Areas of focus |
|---|---|---|
| Patient mission - To provide high-quality urgent and emergency care that is fair, responsive and focused on patient need | Call pickup performance remains under target at 2.36 seconds in April. Hear & Treat, including Access to the Stack and Urgent Care Co-ordination Hubs, increased to 14.7% in May from 14.47% in April. On-scene time for non-conveyed incidents decrease again with a reported figure of 01:07:09 for May below the 01:10:00 target. Cardiac arrest outcomes improved performance in April 2025 (figures one month behind): ROSC for all patients decreased to 28.2% ROSC – Ulstein is 33% which is below target. Care bundles are also above target at 98.4%. The average number of patients seen per DSA shift increased in May to 3.75, the average for the previous two years is 3.73. | C1 response time for May 2025 was 00:08:25. C2 response time for May decreased by 4 minutes to 00:32:11. Out of Service (OOS) as a % of vehicle hours remains in special cause variation of improving nature at 5.5% for May. |
| **People mission **– To provide a supportive, inclusive and empowering environment for our people. It will support individual and organisational performance | As of May 2025, ethnic minority staff make up 6.50% of the workforce, staff declaring disability represent 8.61% and staff identifying as LGBT+ stand at 6.87% all metrics are special cause improvement. Appraisals percentage for May 2025 was 85% no change from April. In March 2025 annual survey results were published for overall learner experience, this was 69.26% for 2024, a decrease from 76.29% in 2023. | The most recent data for the quarterly pulse survey taken in April 2025 states that the number of people who would recommend EEAST as a place to work decreased again from 41.4% in January to 36.3%. |
| Partnership mission – To connect patients to the best care, at the right time, first time, every time, through working with our partners | Access to the Stack for May 2025 showed a total of 4,815 calls passed an increase of +315 since April. Acceptance rate regional average was 76.1% in May 2025. 44.51% of calls went on to be completed (2143 calls). C3-C5 dispatch attendance rate % (8am -7pm) was 64.4% for May 2025, for C3-C5 Conveyance rate % (8am-7pm) was 34.17% both metrics are special cause improvement. | |
| Productivity mission - To be an innovative, efficient and sustainable healthcare partner, to meet the needs of our communities within the resources available to us | The number of 999 CAD patients managed by Robotic process automation in May 2025 was 56 a decrease from 72 in April. The number of vehicles off road (VOR) has shown has Increased in May to 25.2%. Average DSA VOR was 28.1%. Financial Position: Income £81,746k Pay Expenditure £60,287k Non-Pay Expenditure £18,468k YTD Surplus £2,992k |
Options: Note the areas of progress.
Consider the critical issue areas highlighted to gain assurance on the plans for mitigation.
How does this report link with EEAST’s vision, purpose and values?
The IPR provides a link to the Trust strategy, identifying key metrics to demonstrate changes that impact and influence outcomes.
