Integrated Performance Report - February 2026
Meeting: Trust Board – Public Meeting
Date: 11 February 2026
Report Title: Integrated Performance Report
Agenda Item: PUB26/02/5.2
Author: Laura Hughes – Head of Information and Analytics
Lead Director: Steven Course, Chief Finance Officer
Purpose:
- Discussion/Review
Assurance: Reasonable
Link to CQC domain:
- Caring
- Responsive
- Effective
- Well-led
- Safe
Link to EEAST’s Strategic Mission:
- Patient Mission
- Partnership Mission
- People Mission
- Productivity Mission
Link to Strategic Risk:
- SR1 Demand and Capacity
- SR2 Quality Governance
- SR3 Infrastructure
- SR4 Finance and Resources
- SR5 Cyber Security
- SR6 System Partnership
- SR7 Workforce Sustainability
- SR8 Staff Retention
- SR9 Organisational Development
- SR10 Corporate Efficiency Programme (CEP25)
Equality Impact Assessment: No negative impact identified
Previously considered by: Executive Leadership Team
Purpose: The purpose of this paper is to provide the Integrated Performance Report with December 2025 data. This paper enables the Board to discuss the performance areas identified and the actions offered to gain assurance and oversight.
Recommendation: Review performance across the trust for December 2025. Note the areas of improvement and decline and seek assurance on plans to improve.
Executive Summary:
The Integrated Performance Report (IPR) this month comprises of December 2025 data across key areas of the Trust (Appendix 1). The NHS National Oversight Framework (NOF) for ambulance trusts has now been published.
Note: throughout the IPR that any metrics that align to our NOF scoring have been highlighted, along with trust strategy metrics.
| Strategy Mission | Areas of positive performance | Areas of focus |
|---|---|---|
| Patient mission To provide high-quality urgent and emergency care that is fair, responsive and focused on patient need | Call answer mean performance remains under target at 1.08 seconds in December 2025. C1 mean response time for December 2025 was 00:08:39. C2 mean response reduced to 00:36:43 in December 2025. Hear-and-Treat, including Access to the Stack and Urgent Care Hubs, increased to 18.09% in December 2025. On scene time for non-conveyed incidents had a reported figure of 01:07:40 for December 2025 remaining below the 01:10:00 target. OOS as a percentage of vehicle hours remains in special cause improvement 6.07% for December 2025. The average number of patients seen per DSA shift in December 2025 was 3.56. | Cardiac arrest outcomes decreased in performance in November 2025 (figures one month behind): ROSC for all patients was 27.4%; ROSC – Ulstein decreased to 41.0%. ROSC Care Bundles decreased to 92.8% for November 2025 |
| People mission To provide a supportive, inclusive and empowering environment for our people. It will support individual and organisational performance | As of December 2025, staff from an ethnic minority represent 6.57% of the workforce, staff declaring disability represent 9.63% and staff identifying as LGBT+ stand at 7.6%. All metrics are special cause improvement. Appraisals percentage for December 2025 increased to 91.26%. In March 2025 annual survey results were published for overall learner experience, this was 69.26% for 2024, a decrease from 76.29% in 2023. | The most recent data for the quarterly pulse survey taken in July 2025 states that the number of people who would recommend EEAST as a place to work is 35.6% |
| Partnership mission To connect patients to the best care, at the right time, first time, every time, through working with our partners | Access to stack for December 2025 showed a total of 4,501 calls passed. Acceptance rate regional average was 84.38% in December 2025. 51.9% of calls went on to be completed without an ambulance response (2236 calls). C3-C5 dispatch attendance rate (8am -7pm) was 52.48% for December 2025. C3-C5 Conveyance rate (8am-7pm) was 26.88% for December 2025. Both metrics are special cause improvement. | |
| Productivity mission To be an innovative, efficient and sustainable healthcare partner, to meet the needs of our communities within the resources available to us | The number of 999 CAD patients managed by Robotic process automation in December 2025 was 224. The vehicles off road (VOR) rate for December 2025 was 14.98%. Financial Position (actual YTD): Income £369,363k Pay Expenditure £277,626k Non-Pay Expenditure £86,671 YTD Surplus £5,065k (£4,124k favourable to plan) |
Options:
Note the areas of progress. Consider critical issue areas highlighted to gain assurance on the plans for mitigation.
How does this report link with EEAST’s vision, purpose and values?
The IPR provides a link to the trust strategy, identifying key metrics to demonstrate changes that impact and influence outcomes.
