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Welcome to the East of England Ambulance Service NHS Trust website. Find out our news, performance, how to get in touch and much more...
- About us
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What services do we provide and where do we cover?
- Our Corporate Strategy
- Our new Corporate Strategy, outlining the Trust’s priorities for the next five years is due to be published in July 2020.
- Care Quality Commission
- View the results of our inspection by the Care Quality Commission (CQC) and our CQC action plans from this.
- Current annual report and Quality Account documents
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Access our latest annual report for 2017-18 and our latest quality account for 2017-18.
- Quality Account 2021-2022
- Annual Report and Accounts 2021-2022
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Vision, Goals, and Values
Learn more about EEAST's values of ...
- Introduction
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“The events of the last couple of years have ...
- Welcome from our Chair
- In another year dominated by many ‘headline’ pressures on ...
- Overview from our Chief Executive
- We had to rise to so many challenges that ...
- Our Trust
- The East of England Ambulance Service covers both urban ...
- Highlights
- To celebrate the NHS’s birthday and our amazing people, ...
- Delivering Outstanding Care, with Exceptional People, Every Hour of the Day
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Section One - Delivering outstanding care, with exceptional people, ...
- Urgent and Emergency Services
- Across the country, we’ve seen a significant increase in ...
- Non-Emergency Patient Transport Services
- EEAST delivered a number of non-emergency patient transport services ...
- NHS Emergency Preparedness, Resilience and Response
- Our resilience and specialist operations team had been involved ...
- Provide Outstanding Quality of Care and Performance to our Patients
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Section Two - Provide outstanding quality of care and ...
- Patient Safety
- Patient safety annual report 2021/22 Over the last year ...
- Patient and Public Involvement
- During the last year patient and public involvement has ...
- Safeguarding
- Over the last year, the safeguarding team has facilitated ...
- Health and Safety
- The health, safety and security team continued collaboration with ...
- Infection Prevention Control
- We put infection control and basic hygiene at the ...
- Be an Exceptional Place to Work, Volunteer and Learn
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Section 3 - Be an Exceptional Place to Work, ...
- Our Colleagues
- To be an exceptional place to work, volunteer and ...
- Colleague Training and Education
- In June 2021, the Trust lost its accreditation as ...
- Colleague Relations
- EEAST’s raising concerns: freedom to speak up policy, strategy ...
- Staff Feedback and Survey
- 48% of our colleagues took the time to tell ...
- Health and Wellbeing
- The pandemic experience has been immensely demanding and emotionally ...
- Equality, Diversity and Inclusion
- Inclusion continues to be a significant element of focus ...
- Community First Responders and Our Volunteers
- We are exceptionally proud of the dedication and hard ...
- Be Excellent Collaborators and Innovators as System Partners
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Section 4 - Be Excellent Collaborators and Innovators as ...
- Partnership working with the Fire Service
- EEAST continues to build on its previous successful collaboration ...
- Partnership Survey
- EEAST undertook its first partnership survey between December 2021 ...
- CallEEAST
- CallEEAST, our non-emergency and commercial contact centre delivers a ...
- TrainEEAST
- TrainEEAST, our commercial training department, trains between 3,000-5,500 ...
- The East of England Ambulance Service NHS Trust Charitable Funds
- The East of England Ambulance Service NHS Trust Charitable ...
- Be an Environmentally and Financially Sustainable Organisation
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Section 5 - Be an Environmentally and Financially Sustainable ...
- Sustainability
- The sustainability message at EEAST continued to gather momentum ...
- Digital Transformation and sustainability
- The Trust’s technology investment continued to be driven by ...
- Finance
- During 2021-22 the Trust spent just over £410m. ...
- Our Priorities
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Section 6 - Our Priorities
Accountability Report
Directors' Report
...
- Accountability Report
- Our Strategy, Our People, Our Trust was launched during ...
- Directors’ Report
- Our Trust Board, consisting of our Chair, five Non-Executive ...
- Governance Statement
- Scope of responsibility As Accountable Officer, I have ...
- CALLEEAST
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Find out about our CallEEAST Contact Centre where we offer 24/7 specialist customer service solutions.
- Our Mission
- Find out about the cost effective, innovative and customer focussed services we can offer your business.
- Our Services
- Find out about what services we can offer from our Contact Centre with 24/7 specialist customer service solutions.
- Our Partners
- Find out more about who we are working with in our Contact Centre with 24/7 specialist customer service solutions.
- The Future
- Find out more about our future plans and services within our Contact Centre with 24/7 specialist customer service solutions.
- Get in contact
- Contact ...
- East of England Ambulance Service Charity
- Find out about the East of England Ambulance Service NHS Trust Charitable Fund
- Commercial services
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We can offer a range of commercial services. Find out more about what we can offer and how this benefits our emergency service.
- First Aid training
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Take a look at the first-aid-courses we can offer you or your business.
- Courses for healthcare professionals
- Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
- Specialist training courses
- Find our about our specialist training courses, including police firearms medic, fire safety, driver first assist and moving and handling patients and loads.
- Contact first aid training team
- Contact us to find out more about our first aid training service.
- Courses for your business
- Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
- Courses for you
- Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
- Meet the Team
- This web page contains information about our Commercial Services team.
- Driver training
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Take a look at what we can offer you for driver training services and emergency / blue light training courses.
- Driver training contact form
- Contact us to find out more about our driver training services.
- NPAG
- NPAG is a self-financed trading division of the ambulance service, that can offer a range of management services.
- Equality and diversity
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Find out about Equality, diversity and inclusion our service.
- Accessible Information Standard
- Accessible Information Standard
- Our Equality Networks
- Find out more about our Equality Networks that are established within EEAST.
- NHS Rainbow Badge
- What are NHS Rainbow Badges and why do we support this initative?
- Workforce Disability Equality Standard
- Our work towards the workforce disability equality standard at EEAST.
- Workforce Race Equality Standard
- Our work towards the workforce race equality standard at EEAST
- Equality delivery system 22 (EDS22)
- Find out about the Equality Delivery System 22 (EDS22)
- EDI steering group
- Information about our EDI steering group and EDI implementation group.
- Disability Confident Employer
- We are a Disability Confident Committed Employer. At East ...
- Modern Slavery Statement
- The Modern Slavery Act 2015 is designed to consolidate ...
- Frequently requested information
- FOI and frequently requested information from the Trust.
- Data Protection Act 2018
- About the new Data Protection Act (2018)
- Publication Scheme
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Find out how are we governed and our policies.
- Policy library
- Visit our document library of policies, procedures and strategies
- Learning from patient experiences
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How we learn from our patient's experiences.
- You Said, We Did
- Take a look at our case studies following complaints, concerns and comments received by us and the lessons learned from those investigations.
- You Said, We Aid Archive
- Take a look at our case studies following complaints, concerns and comments received by us and the lessons learned from those investigations
- Our vision and values
- Find out all about the vision and values we work to at EEAST
- Performance
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View our performance figures. Find out more about our targets and what we're funded to provide?
- Clinical quality indicators
- What are the 11 clinical indicators by which all ambulance services are measured and must report on?
- Infection prevention and control
- Our performance regarding Infection, Prevention and Control (IPC).
- Safeguarding
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Find out about our commitment to safeguarding
- Safeguarding reports
- View our safeguarding reports
- Patient survey results
- View the results of our patient surveys for our services.
- InTouch EEAST Newsletter
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Read our bi-monthly stakeholder newsletter, InTouch EEAST.
- InTouchEEAST
- Subscribe or unsubscribe to our Stakeholder Newsletter - InTouch EEAST
- Trust Board
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This web page contains information about our Board, including Board members, their memberships and appointment.
- Non executive directors
- This web page contains information about our Trust Board non- executive directors members, their memberships and appointment.
- Executive directors
- This web page contains information about our Trust Board executive directors members, their memberships and appointment.
- Public board meetings and papers
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Find out about public Board meetings and view public Board meeting papers
- Public Board Papers Archive
- This page contains links to previous versions of our ...
- Public Board Reports - March 2023
- Meeting of the Board of Directors, East of England ...
- NHS Provider Licence - Self-Certification
- As an NHS Trust, our Board must self-certify that we can meet the obligations set out in the NHS provider licence, which includes requirements to comply with NHS Acts, the Constitution, and with governance requirements.
- Declarations of Interest
- Name and Position Declaration of ...
- Research Support Services
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Find out about research support services
- COVID-19 Research
- Taking part in COVID-19 Research Whether you have, have ...
- Get involved - Studies
- Get involved in our research studies.
- Research Involvement Group
- We are establishing a Research Involvement Group (RIG) to ...
- Our Research Studies
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Information about the research studies we are participating in / supporting at EEAST.
- CESSATION
- Information relating to the CESSATION research study.
- STRETCHED
- Information relating to the STRategies to manage Emergency ambulance Telephone Callers with sustained High needs research study (STRETCHED)
- TRIM Patient Privacy Notice
- Information related to the TRIM Patient Privacy Notice
- KARMA2
- Information related to the KARMA2 study.
- RAPID2
- This page contains information on the RAPID2 research study at EEAST.
- Your service
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Find out about the NHS services we provide including 999 emergency service, patient transport services and GP out of hours contracts
- Campaigns
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Take a look at the campaigns that we run and any national campaigns that we support or take part in
- It's your call
- Make sure you make the right call and use 999 wisely. Find out more with our 'It's your call' campaign
- The Circuit
- Information on how you can register your defibrillator with 'The Circuit' (The National Defibrillator Network) brought to you by British Heart Foundation (BHF).
- Winter Wise
- This page contains our advice for keeping well and looking after yourself, and those around you, during the winter months as part of our #WinterWise social media campaign.
- 999
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What happens when you call 999 and what information will you need when you call?
- When should you call 999
- Find out about when should you call 999 and what else is available if it isn't a life-threatening emergency
- Chest pain
- Learn more about chest pain, what to look out for and the difference between heart attack and cardiac arrest
- Stroke
- Find out our stroke and what to look for if you think someone may be having a stroke.
- Using 999 if you have a speech or hearing impairment
- How to contact 999 if you or a family member has a speech or hearing impairment.
- Our Maternity Services
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What to expect when you call 999 for pregnancy ...
- Who's in charge? Keeping our young children safe.
- We are all looking forward to the festive break, ...
- Good Sam
- Good SAM and the East of England Ambulance Service (EEAST)
- Patient transport service
- Find out about our Patient Transport Services (PTS) and where we provide this service.
- Resilience and specialist operations
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Find out about our resilience team and specialist operations and their responsibilities.
- Hazardous Area Response Team
- Find out all about our Hazardous Area Response Team (HART).
- Business continuity management
- Business continuity management and planning for the ambulance service.
- Rest and meal breaks
- NHS ambulance service rest and meal breaks
- Restart a Heart Day 2022
- Find out about Restart a Heart Day 2022 and how your school can get involved.
- Patient and public involvement
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Find out about our engagement work with members of the public, schools and groups.
- Children's educational materials
- Take a look at our children's educational materials which you can download.
- HealthWatch
- Find out about how we work with HealthWatch all across the region and where your local group is located.
- Want us to join your event?
- If you would like us to attend your event, please complete this form to get in touch.
- Join the team
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Take a look at the range of great opportunities available to join our team as either an employee or as volunteer
- Volunteering and volunteers
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Want to volunteer with us? Find out how you can get involved with us
- Community first responders
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How can you become a community first responder (CFR) with us?
- More about CFRs
- Find out a little bit more about our training for CFRs and how they are dispatched.
- Where are our CFR groups?
- Take a look at where our community first responders are located across the region
- Interested in becoming a CFR
- Contact us if you're interested in becoming a community first responder with us
- Volunteer car drivers
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What is the ambulance car service and how can you become a volunteer car driver?
- Interested in becoming a volunteer driver
- Contact us if you're interested in becoming a volunteer car driver with us
- Community Engagement Group
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Who are the Community Engagement Group (CEG) and what is their role with us?
- Interested in becoming a CEG member
- Contact us if you're interested in joining the Community Engagement Group
- Working for us
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Interested in working for us? Find out more about us and what roles are available here at the East of England Ambulance Service (EEAST).
- Our vacancies
- What vacancies and job opportunities do we have available and where can I find them?
- Emergency care support worker
- Find out about the role of the emergency support care worker (ECSW) at EEAST.
- Apprentice emergency medical technician
- Find out about the role of a Apprentice Emergency Medical Technician (EMT).
- Emergency medical technician
- Find out about the role of Emergency Medical Technician (EMT) at EEAST.
- Newly qualified paramedic
- We're recruiting newly qualified paramedics - find out what we can offer you!
- Paramedic
- If you're a qualified paramedic, why not take a look at what we can offer if you move to the east of England.
- C1 licence
- Information about the C1 licence requirement for our A&E roles and funding.
- Where are our stations?
- Where are our stations based?
- Ambulance care assistant
- How you can become a ambulance care assistant with us and the role of the ACA.
- Patient transport driver
- How you can become a patient transport driver with us and the role of the patient transport driver
- Call handler
- Find out about the role of a call handler
- Step into Health
- We are part of the Step into Health scheme and encourage veterans and people leaving the Armed Forces to join the NHS.
- Paramedic science degrees in the region
- Find out which universities in the east of England offer a student paramedic course / paramedic science degree to students.
- Recruitment Support
- This page containts information on recruitment support for help with applications and interviews.
- Our Equality Networks
- Recruitment Pack
- In the news
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View all our latest news stories and patient meet-ups
- Blog
- Read our guest blogs from members of staff and volunteers
- Media team
- How are all media enquiries dealt with and what happens out of office hours?
- Contact us
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How to contact us here at EEAST
- Frequently Asked Questions
- This page includes a series of questions that are commonly asked to the Trust.
- Tell us what you think
- Tell us what you think about the service you received from us.
- Social media
- Where can you find us on social media?
- General contact information
- How can you get in touch with some of our teams?
- Compliments
- How can you compliment or thank a member of staff or volunteer and what information will we need from you.
- Complaints
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How to make a complaint and what information will we need from you.
- You Said, We Did
- Useful tips when making a complaint
- Handy tips to help you when you need to make a formal complaint
- PALs
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Find out more about our patient advice liaison service and our PALs promise
- Lost property form
- If you have lost some property while in one of our vehicles and you would like to contact us to find this.
- Freedom of information
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What is the Freedom of Information Act and what information do we publish?
- Who we are and what we do
- Details on how the Trust into the wider NHS ...
- What we spend and how we spend it
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How are we funded as a service and how do we spend our money.
- Counter Fraud and Anti-Bribery Statement
- Our Counter Fraud Strategy and Anti Bribery Statement.
- Expenditure over 25k in 2018-21
- Archive page: Expenditure over £25,000 in 2018-2021.
- Fair processing notice
- Find out about our fair processing notice.
- What are our priorities and how are we doing
- Publication scheme - What are our priorities and how are we doing?
- How we make decisions
- Services we offer
- Submit an FoI request
- How can you submit a Freedom of Information request to us
- Requests for information
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How to access your information and records with us.
- Requests for information by police
- Find out how to make requests for information for the police
- Requests for information by solictors
- Find out how to make requests for information as a solicitor
- Requests for information by members of the public
- Find out how to make requests for information as a member of the public
- Requests for information by coroners
- How to request information: All requests from Coroners must ...
- Patient Surveys
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If you have been a patient of ours recently, ...
- Emergency Ambulance Service Patient Survey
- Complete our Emergency Ambulance Service patient survey if you were attended to by our 999 emergency service.
- Patient Transport Service Survey
- Complete our Patient Transport Service (PTS) patient survey if you are are a patient who has recently used our patient transport service for non-emergency journeys, such as hospital appointments.
- Birmingham Community Healthcare Call Handling Survey
- Online survey for patients who have used Birmingham Community Healthcare Call Handling Service.
- Maternity Services Survey
- Complete our Maternity Service patient survey if you were attended to by our 999 emergency service in relation to a maternity related call.
- Friends and family test for PTS
- Take the friends and family test if you're a patient who has recently used our patient transport service for non-emergency journeys, such as hospital appointments
- Mental Health Patient Survey
- Contact ...
- Patient Survey Results
- Keysafe Access Form
- This page contains a form to complete to add a flag to our Computer Aided Dispatch (CAD) system for key safes / access to properties.
- Microsoft 365, Webmail and GRS
- Access for our staff to their emails via webmail and to GRS
- Cookies
- What cookies are used by our website?
- Terms and conditions
- Read the terms and conditions to which you are legally bound by the use of this website.
- Privacy
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Read our privacy statement.
- COVID-19 privacy notice
- This page contains the Example supplementary privacy note on COVID-19 for Patients/Service Users
- CFRs booking on
- Booking on notification for CFRs.