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Welcome to the East of England Ambulance Service NHS Trust website. Find out our news, performance, how to get in touch and much more...
- About us
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What services do we provide and where do we cover?
- Our Corporate Strategy
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Our new Corporate Strategy, outlining the Trust’s priorities for the next five years is due to be published in July 2020.
- Clinical Strategy 2023-2025
- Our Clinical Strategy 2023-2025, developed in conjunction with our partners, sets out how we will deliver the very best care to our patients during the next three years.
- Care Quality Commission
- View the results of our inspection by the Care Quality Commission (CQC) and our CQC action plans from this.
- Current annual report and Quality Account documents
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Access our latest annual report for 2017-18 and our latest quality account for 2017-18.
- Quality Account 2022-2023
- EEAST's Quality Account for 2022-2023 online version.
- Annual Report and Accounts 2022-2023
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Vision, Goals, and Values
Learn more about EEAST's values of Respect, ...
- Introduction
- Introduction Welcome from our Chair Chief Executive Officer Overview ...
- Provide outstanding quality of care and performance to our patients
- This section of the annual report includes Patient and public involvement, Patient safety, Health and safety, Safeguarding and Infection, prevention control
- Be an exceptional place to work, volunteer and learn
- This section of the annual report includes: Our colleagues Colleague training and education Colleague relations Staff feedback and survey Health and wellbeing Equality, diversity and inclusion (EDI) Community first responders and our volunteers
- Delivering outstanding care, with exceptional people, every hour of every day
- This section of the annual report includes: Urgent and Emergency Services NHS emergency preparedness, resilience and response Non-urgent patient transport services
- Be excellent collaborators and innovators and system partners
- This section of the annual report includes: Partnership working Commercial partnerships East of England Ambulance Service Charity
- Be an environmentally and financially sustainable organisation
- This section of the annual report includes: Sustainability Finance
- Delivering our strategic goals
- This section of the annual report includes: Delivering our strategic goals
- Accountability Report
- This section of the annual report includes the annual accounts and accountability report as part of the Trust's annual report 2022/23.
- East of England Ambulance Service Charity
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Find out about the East of England Ambulance Service NHS Trust Charitable Fund
- Charity Campaigns
- Outrun An Ambulance Fancy keeping fit and raising ...
- Commercial Services
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We can offer a range of commercial services. Find out more about what we can offer and how this benefits our emergency service.
- CallEEAST
- CallEEAST
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Find out about our CallEEAST Contact Centre where we offer 24/7 specialist customer service solutions.
- Get in contact
- Contact ...
- TrainEEAST
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Find out more about our commercial TrainEEAST service and the first-aid-courses we can offer you or your business.
- Courses for healthcare professionals
- Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
- Specialist training courses
- Find our about our specialist training courses, including police firearms medic, fire safety, driver first assist and moving and handling patients and loads.
- Contact first aid training team
- Contact us to find out more about our first aid training service.
- Courses for your business
- Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
- Open courses
- Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
- Meet the TrainEEAST Team
- This web page contains information about our Commercial Services team.
- National Performance Advisory Group (NPAG)
- NPAG is a self-financed trading division of the ambulance service, that can offer a range of management services.
- Equality and diversity
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Find out about Equality, diversity and inclusion our service.
- Accessible Information Standard
- Accessible Information Standard
- Our Equality Networks
- Find out more about our Equality Networks that are established within EEAST.
- NHS Rainbow Badge
- What are NHS Rainbow Badges and why do we support this initative?
- Workforce Disability Equality Standard
- Our work towards the workforce disability equality standard at EEAST.
- Workforce Race Equality Standard
- Our work towards the workforce race equality standard at EEAST
- Equality delivery system 22 (EDS22)
- Find out about the Equality Delivery System 22 (EDS22)
- EDI steering group
- Information about our EDI steering group and EDI implementation group.
- Disability Confident Employer
- We are a Disability Confident Committed Employer. At East ...
- Modern Slavery Statement
- The Modern Slavery Act 2015 is designed to consolidate ...
- Frequently requested information
- FOI and frequently requested information from the Trust.
- Data Protection Act 2018
- About the new Data Protection Act (2018)
- Publication Scheme
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Find out how are we governed and our policies.
- Policy library
- Visit our document library of policies, procedures and strategies
- Learning from patient experiences
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How we learn from our patient's experiences.
- You Said, We Did
- Take a look at our case studies following complaints, concerns and comments received by us and the lessons learned from those investigations.
- You Said, We Aid Archive
- Take a look at our case studies following complaints, concerns and comments received by us and the lessons learned from those investigations
- Our vision and values
- Find out all about the vision and values we work to at EEAST
- Performance
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View our performance figures. Find out more about our targets and what we're funded to provide?
- Clinical quality indicators
- What are the 11 clinical indicators by which all ambulance services are measured and must report on?
- Infection prevention and control
- Our performance regarding Infection, Prevention and Control (IPC).
- Safeguarding
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Find out about our commitment to safeguarding
- Safeguarding reports
- View our safeguarding reports
- Patient survey results
- View the results of our patient surveys for our services.
- Patient Safety Incident Reporting Framework
- Providing the very best patient care is at the heart of everything we do, and patient safety is at the centre of this.
- Trust Board
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This web page contains information about our Board, including Board members, their memberships and appointment.
- Non executive directors
- This web page contains information about our Trust Board non- executive directors members, their memberships and appointment.
- Executive directors
- This web page contains information about our Trust Board executive directors members, their memberships and appointment.
- Public board meetings and papers
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Find out about public Board meetings and view public Board meeting papers
- Public Board Papers Archive
- This page contains links to previous versions of our ...
- Public Board Reports - November 2023
- Meeting of the Board of Directors, East of England ...
- NHS Provider Licence - Self-Certification
- As an NHS Trust, our Board must self-certify that we can meet the obligations set out in the NHS provider licence, which includes requirements to comply with NHS Acts, the Constitution, and with governance requirements.
- Declarations of Interest
- Name and Position Declaration of ...
- Research Support Services
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Find out about research support services
- COVID-19 Research
- Taking part in COVID-19 Research Whether you have, have ...
- Get involved - Studies
- Get involved in our research studies.
- Research Involvement Group
- We are establishing a Research Involvement Group (RIG) to ...
- Our Research Studies
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Information about the research studies we are participating in / supporting at EEAST.
- CESSATION
- Information relating to the CESSATION research study.
- STRETCHED
- Information relating to the STRategies to manage Emergency ambulance Telephone Callers with sustained High needs research study (STRETCHED)
- TRIM Patient Privacy Notice
- Information related to the TRIM Patient Privacy Notice
- KARMA2
- Information related to the KARMA2 study.
- RAPID2
- This page contains information on the RAPID2 research study at EEAST.
- Your service
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Find out about the NHS services we provide including 999 emergency service, patient transport services and GP out of hours contracts
- Campaigns
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Take a look at the campaigns that we run and any national campaigns that we support or take part in
- Bleed Kits
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What are public access bleed-kits? Does my community need one and how do I register it with the ambulance service?
- Bleed kit registration form
- Register your public access bleed-kit site with us.
- It's your call
- Make sure you make the right call and use 999 wisely. Find out more with our 'It's your call' campaign
- The Circuit
- Information on how you can register your defibrillator with 'The Circuit' (The National Defibrillator Network) brought to you by British Heart Foundation (BHF).
- 999
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What happens when you call 999 and what information will you need when you call?
- When should you call 999
- Find out about when should you call 999 and what else is available if it isn't a life-threatening emergency
- Mental Health
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Mental Health conditions are very common. They affect one ...
- Local support services
- Within the east of England, we have numerous support ...
- Using 999 if you have a speech or hearing impairment
- How to contact 999 if you or a family member has a speech or hearing impairment.
- Our Maternity Services
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What to expect when you call 999 for pregnancy ...
- Who's in charge? Keeping our young children safe.
- Please find videos below with key messages to keep ...
- Good Sam
- Good SAM and the East of England Ambulance Service (EEAST)
- Patient transport service
- Find out about our Patient Transport Services (PTS) and where we provide this service.
- Resilience and specialist operations
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Find out about our resilience team and specialist operations and their responsibilities.
- Hazardous Area Response Team
- Find out all about our Hazardous Area Response Team (HART).
- Business continuity management
- Business continuity management and planning for the ambulance service.
- Rest and meal breaks
- NHS ambulance service rest and meal breaks
- Patient and public involvement
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Find out about our engagement work with members of the public, schools and groups.
- Children's educational materials
- Take a look at our children's educational materials which you can download.
- HealthWatch
- Find out about how we work with HealthWatch all across the region and where your local group is located.
- Want us to join your event?
- If you would like us to attend your event, please complete this form to get in touch.
- Emergency Advice
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If you're interested in learning more about potentially life-threatening ...
- Chest pain
- There are two heart conditions that need immediate emergency ...
- Stroke
- A stroke is a serious, life-threatening condition when the ...
- Join the team
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Take a look at the range of great opportunities available to join our team as either an employee or as volunteer
- Our vacancies
- What vacancies and job opportunities do we have available and where can I find them?
- Discover your career for life
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Find out more about the different roles available within the ambulance service.
- #CareerForLife - Our People
- Many of our people at EEAST have careers within the ...
- Roles in frontline
- We have a wide range of frontline roles within ...
- Roles in EOC
- There is a variety of roles available within our ...
- Roles in support services
- Every role at EEAST plays a part in providing care ...
- Roles in administrative services
- Behind the people you see when you call 999, ...
- C1 licence
- Information about the C1 licence requirement for our A&E roles and funding.
- Step into Health
- We are part of the Step into Health scheme and encourage veterans and people leaving the Armed Forces to join the NHS.
- Volunteering and volunteers
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Want to volunteer with us? Find out how you can get involved with us
- Community first responders
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How can you become a community first responder (CFR) with us?
- More about CFRs
- Find out a little bit more about our training for CFRs and how they are dispatched.
- Where are our CFR groups?
- Take a look at where our community first responders are located across the region
- Interested in becoming a CFR
- Contact us if you're interested in becoming a community first responder with us
- Volunteer car drivers
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What is the ambulance car service and how can you become a volunteer car driver?
- Interested in becoming a volunteer driver
- Contact us if you're interested in becoming a volunteer car driver with us
- Community Engagement Group
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Who are the Community Engagement Group (CEG) and what is their role with us?
- Interested in becoming a CEG member
- Contact us if you're interested in joining the Community Engagement Group
- Volunteer pack
- Our equality networks
- Your recruitment journey
- This page containts information on recruitment support for help with applications and interviews.
- Recruitment brochure
- International recruitment brochure
- In the news
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View all our latest news stories and patient meet-ups
- Blog
- Read our guest blogs from members of staff and volunteers
- Media team
- How are all media enquiries dealt with and what happens out of office hours?
- Contact us
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How to contact us here at EEAST
- Frequently Asked Questions
- This page includes a series of questions that are commonly asked to the Trust.
- Tell us what you think
- Tell us what you think about the service you received from us.
- Social media
- Where can you find us on social media?
- General contact information
- How can you get in touch with some of our teams?
- Compliments
- How can you compliment or thank a member of staff or volunteer and what information will we need from you.
- Complaints
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How to make a complaint and what information will we need from you.
- You Said, We Did
- Useful tips when making a complaint
- Handy tips to help you when you need to make a formal complaint
- PALs
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Find out more about our patient advice liaison service and our PALs promise
- Lost property form
- If you have lost some property while in one of our vehicles and you would like to contact us to find this.
- Freedom of information
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What is the Freedom of Information Act and what information do we publish?
- Who we are and what we do
- Details on how the Trust into the wider NHS ...
- What we spend and how we spend it
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How are we funded as a service and how do we spend our money.
- Counter Fraud and Anti-Bribery Statement
- Our Counter Fraud Strategy and Anti Bribery Statement.
- Expenditure over 25k in 2018-21
- Archive page: Expenditure over £25,000 in 2018-2021.
- Fair processing notice
- Find out about our fair processing notice.
- What are our priorities and how are we doing
- Publication scheme - What are our priorities and how are we doing?
- How we make decisions
- Services we offer
- Submit an FoI request
- How can you submit a Freedom of Information request to us
- Requests for information
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How to access your information and records with us.
- Requests for information by police
- Find out how to make requests for information for the police
- Requests for information by solictors
- Find out how to make requests for information as a solicitor
- Requests for information by members of the public
- Find out how to make requests for information as a member of the public
- Requests for information by coroners
- How to request information: All requests from Coroners must ...
- Patient Surveys
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If you have used our services and would like to take part in our surveys, we'd love to hear from you. Recently updated to include an EasyRead survey for our Emergency Services and Patient Transport Services.
- Emergency Ambulance Service Patient Survey
- Complete our Emergency Ambulance Service patient survey if you were attended to by our 999 emergency service.
- Patient Transport Service Survey
- Complete our Patient Transport Service (PTS) patient survey if you are are a patient who has recently used our patient transport service for non-emergency journeys, such as hospital appointments.
- Maternity Services Survey
- Complete our Maternity Service patient survey if you were attended to by our 999 emergency service in relation to a maternity related call.
- Friends and family test for PTS
- Mental Health Patient Survey
- Contact ...
- Patient Survey Results
- Keysafe Access Form
- This page contains a form to complete to add a flag to our Computer Aided Dispatch (CAD) system for key safes / access to properties.
- Microsoft 365, Webmail and GRS
- Access for our staff to their emails via webmail and to GRS
- Cookies
- What cookies are used by our website?
- Terms and conditions
- Read the terms and conditions to which you are legally bound by the use of this website.
- Privacy
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Read our privacy statement.
- COVID-19 privacy notice
- This page contains the Example supplementary privacy note on COVID-19 for Patients/Service Users
- Patient and Public Privacy Notice
- We aim to provide you with the highest quality ...
- Employee Privacy Notice
- During the course of its employment activities, EEAST collects, ...
- CFRs booking on
- Booking on notification for CFRs.