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Welcome to the East of England Ambulance Service NHS Trust website. Find out our news, performance, how to get in touch and much more...
About us
What services do we provide and where do we cover?
Care Quality Commission
View the results of our inspection by the Care Quality Commission (CQC) and our CQC action plans from this.
Current annual report and Quality Account documents
Access our latest annual report for 2017-18 and our latest quality account for 2017-18.
Previous annual reports
View our previously published annual reports within our archive.
Commercial services
We can offer a range of commercial services. Find out more about what we can offer and how this benefits our emergency service.
Contact centre services
Find out about our contact centre / call centre service that is available through our commercial services.
Contact centre contact form
Contact us to find out more about our call centre / contact centre services.
First Aid training
Take a look at the first-aid-courses we can offer you or your business.
Courses for healthcare professionals
Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
Specialist training courses
Find our about our specialist training courses, including police firearms medic, fire safety, driver first assist and moving and handling patients and loads.
Contact first aid training team
Contact us to find out more about our first aid training service.
Courses for your business
Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
Courses for you
Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
Private ambulance and event cover
Find out about our private ambulance / medical care service for event cover, repatriations and private patient transport.
Private ambulance and event cover contact form
Contact us to find out more about our event cover and private ambulance / paramedic service.
Driver training
Take a look at what we can offer you for driver training services and emergency / blue light training courses.
Driver training contact form
Contact us to find out more about our driver training services.
NPAG
NPAG is a self-financed trading division of the ambulance service, that can offer a range of management services.
Equality and diversity
Find out about Equality, diversity and inclusion our service.
Accessible Information Standard
Accessible Information Standard
Workforce race equality standard
Our work towards the workforce race equality standard at EEAST
Equality delivery system
Find out about the Equality Delivery System
EDI steering group
Information about our EDI steering group and EDI implementation group.
Frequently requested information
FOI and frequently requested information from the Trust.
Data Protection Act 2018
About the new Data Protection Act (2018)
Governance and policies
Find out how are we governed and our policies.
Policy library
Visit our document library of policies, procedures and strategies
How we make decisions
How do we make decisions for the service?
Sustainability and transformation plans
Sustainability and transformation plans: what are they and how are we involved?
Improving the service
What are our priorities for this year to help improve the service.
Our vision and values
Find out all about the vision and values we work to at EEAST
Performance
View our performance figures. Find out more about our targets and what we're funded to provide?
Clinical quality indicators
What are the 11 clinical indicators by which all ambulance services are measured and must report on?
Infection prevention and control
Our performance regarding Infection, Prevention and Control (IPC).
Patient handover at hospital
Reports showing the number of hours lost when handing over patients at hospital for 2016-2017
Patient survey results
View the results of our patient surveys for our services.
Safeguarding
Find out about our commitment to safeguarding
Safeguarding reports
View our safeguarding reports
Performance - archive
View the previous years performance by CCG.
Transparency
We are open and transparent in how we operate. This page contains updates/letters about our partnership working and MP letters and our Independent Service Review report.
Trust Board
This web page contains information about our Board, including Board members, their memberships and appointment.
Non executive directors
This web page contains information about our Trust Board non- executive directors members, their memberships and appointment.
Executive directors
This web page contains information about our Trust Board executive directors members, their memberships and appointment.
Public board meetings and papers
Find out about public Board meetings and view public Board meeting papers
November 2018 Board Papers
Public Board papers for November 2018
September 2018 Board Papers
Public Board papers for September 2018
July 2018 Board Papers
Public Board papers for July 2018
APM 2018
APM papers for July 2017
May 2018 Board Papers
Public Board papers for May 2018
March 2018 Board Papers
Public Board papers for January 2018
January 2018 Board Papers
Public Board papers for January 2018
March 2017 Board Papers
Public Board papers for March 2017
January 2017
Public Board papers for January 2017
Research Support Services
Find out about research support services
Your service
Find out about the NHS services we provide including 999 emergency service, patient transport services and GP out of hours contracts
Campaigns
Take a look at the campaigns that we run and any national campaigns that we support or take part in
Don't Choose to Abuse
Highlighting the unacceptable face of emergency care. #Don'tChooseToAbuse
Restart a Heart Day 2018
Find out about Restart a Heart Day 2018 and how your school can get involved.
Restart A Heart Day - Volunteer sign up
Sign up to volunteer for Restart A Heart Day.
It's your call
Make sure you make the right call and use 999 wisely. Find out more with our 'It's your call' campaign
Their life, your hands
Find out about our 'Their Life, Your Hands' campaign and find your nearest community access public defibrillator
Sepsis
Find out about Sepsis and what to look for
Wise up for Winter
Find out about our winter campaign for 2016-17
999
What happens when you call 999 and what information will you need when you call?
When should you call 999
Find out about when should you call 999 and what else is available if it isn't a life-threatening emergency
Chest pain
Learn more about chest pain, what to look out for and the difference between heart attack and cardiac arrest
Stroke
Find out our stroke and what to look for if you think someone may be having a stroke.
Using 999 if you have a speech or hearing impairment
How to contact 999 if you or a family member has a speech or hearing impairment.
Good Sam App
Good SAM and the East of England Ambulance Service (EEAST)
Patient transport service
Find out about our Patient Transport Services (PTS) and where we provide this service.
Resilience and specialist operations
Find out about our resilience team and specialist operations and their responsibilities.
Hazardous Area Response Team
Find out all about our Hazardous Area Response Team (HART).
Business continuity management
Business continuity management and planning for the ambulance service.
Patient and public involvement
Find out about our engagement work with members of the public, schools and groups.
Children's educational materials
Take a look at our children's educational materials which you can download.
HealthWatch
Find out about how we work with HealthWatch all across the region and where your local group is located.
Want us to join your event?
If you would like us to attend your event, please complete this form to get in touch.
Rest and meal breaks
NHS ambulance service rest and meal breaks
Join the team
Take a look at the range of great opportunities available to join our team as either an employee or as volunteer
Volunteering and volunteers
Want to volunteer with us? Find out how you can get involved with us
Community first responders
How can you become a community first responder (CFR) with us?
More about CFRs
Find out a little bit more about our training for CFRs and how they are dispatched.
Where are our CFR groups?
Take a look at where our community first responders are located across the region
Interested in becoming a CFR
Contact us if you're interested in becoming a community first responder with us
Volunteer car drivers
What is the ambulance car service and how can you become a volunteer car driver?
Interested in becoming a volunteer driver
Contact us if you're interested in becoming a volunteer car driver with us
Community Engagement Group
Who are the Community Engagement Group (CEG) and what is their role with us?
Interested in becoming a CEG member
Contact us if you're interested in joining the Community Engagement Group
Working for us
Interested in working for us? Find out more about us and what roles are available here at the East of England Ambulance Service (EEAST).
Ambulance care assistant
How you can become a ambulance care assistant with us and the role of the ACA.
Apprentice emergency medical technician
Find out about the role of a Apprentice Emergency Medical Technician (EMT).
Emergency medical technician
Find out about the role of Emergency Medical Technician (EMT) at EEAST.
Newly qualified paramedic
We're recruiting newly qualified paramedics - find out what we can offer you!
Paramedic
If you're a qualified paramedic, why not take a look at what we can offer if you move to the east of England.
Call handler
Find out about the role of a call handler
Patient transport driver
How you can become a patient transport driver with us and the role of the patient transport driver
Step into Health
We are part of the Step into Health scheme and encourage veterans and people leaving the Armed Forces to join the NHS.
Paramedic science degrees in the region
Which universities in the east of England offer a paramedic science degree to students
Vacancies
What vacancies and job opportunities do we have available and where can I find them?
Where are our stations?
Where are our stations based?
In the news
View all our latest news stories and patient meet-ups
Behind The Headlines
This page features our full responses which relate to contentious issues we are approached about for a response. Often the outlets do not run a full response, and this page allows you to to see what was shared.
Blog
Read our guest blogs from members of staff and volunteers
Events
View our events and events we will be attended.
Media team
How are all media enquiries dealt with and what happens out of office hours?
Contact us
How to contact us here at EEAST
Tell us what you think
Tell us what you think about the service you received from us.
Social media
Where can you find us on social media?
General contact information
How can you get in touch with some of our teams?
Compliments
How can you compliment or thank a member of staff or volunteer and what information will we need from you.
Complaints
How to make a complaint and what information will we need from you.
Case studies
Take a look at our case studies following complaints, concerns and comments received by us and the lessons learned from those investigations
PALs
Find out more about our patient advice liaison service and our PALs promise
Lost property form
If you have lost some property while in one of our vehicles and you would like to contact us to find this.
Freedom of information
What is the Freedom of Information Act and what information do we publish?
Who we are and what we do
Details on how the Trust into the wider NHS ...
What we spend and how we spend it
How are we funded as a service and how do we spend our money.
Anti bribery
Our statement regarding anti-bribery and the Bribery Act 2010
Charitable fund
East of England Ambulance Service NHS Trust Charitable Fund
Expenditure over 25k in 2016
Archive page: Expenditure over £25,000 in 2016 and 2017
Fair processing notice
Find out about our fair processing notice.
What are our priorities and how are we doing
Publication scheme - What are our priorities and how are we doing?
How we make decisions
 
Services we offer
 
Submit an FoI request
How can you submit a Freedom of Information request to us
Requests for information
How to access your information and records.
Requests for information by police
Find out how to make requests for information for the police
Requests for information by solictors
Find out how to make requests for information as a solicitor
Requests for information by members of the public
Find out how to make requests for information as a member of the public
Friends and family test
What is the friends and family test and why do we ask people to take part?
Friends and family test - Emergency services
Take the friends and family test for emergency services you received, but where you did not need to be taken to hospital
Friends and family test - PTS
Take the friends and family test if you have recently used our patient transport service.
webmail and GRS
Access for our staff to their emails via webmail and to GRS
Cookies
What cookies are used by our website?
Terms and conditions
Read the terms and conditions to which you are legally bound by the use of this website.
Privacy
Read our privacy statement.
CFRs booking on
Booking on notification for CFRs.