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Welcome to the East of England Ambulance Service NHS Trust website. Find out our news, performance, how to get in touch and much more...
About us
What services do we provide and where do we cover?
Our Corporate Strategy
Our new Corporate Strategy, outlining the Trust’s priorities for the next five years is due to be published in July 2020.
Care Quality Commission
View the results of our inspection by the Care Quality Commission (CQC) and our CQC action plans from this.
Current annual report and Quality Account documents
Access our latest annual report for 2017-18 and our latest quality account for 2017-18.
Quality Account 2021-2022
 
Annual Report and Accounts 2021-2022
Vision, Goals, and Values Learn more about EEAST's values of ...
Introduction
“The events of the last couple of years have ...
Welcome from our Chair
In another year dominated by many ‘headline’ pressures on ...
Overview from our Chief Executive
We had to rise to so many challenges that ...
Our Trust
The East of England Ambulance Service covers both urban ...
Highlights
To celebrate the NHS’s birthday and our amazing people, ...
Delivering Outstanding Care, with Exceptional People, Every Hour of the Day
Section One - Delivering outstanding care, with exceptional people, ...
Urgent and Emergency Services
Across the country, we’ve seen a significant increase in ...
Non-Emergency Patient Transport Services
EEAST delivered a number of non-emergency patient transport services ...
NHS Emergency Preparedness, Resilience and Response
Our resilience and specialist operations team had been involved ...
Provide Outstanding Quality of Care and Performance to our Patients
Section Two - Provide outstanding quality of care and ...
Patient Safety
Patient safety annual report 2021/22 Over the last year ...
Patient and Public Involvement
During the last year patient and public involvement has ...
Safeguarding
Over the last year, the safeguarding team has facilitated ...
Health and Safety
The health, safety and security team continued collaboration with ...
Infection Prevention Control
We put infection control and basic hygiene at the ...
Be an Exceptional Place to Work, Volunteer and Learn
Section 3 - Be an Exceptional Place to Work, ...
Our Colleagues
To be an exceptional place to work, volunteer and ...
Colleague Training and Education
In June 2021, the Trust lost its accreditation as ...
Colleague Relations
EEAST’s raising concerns: freedom to speak up policy, strategy ...
Staff Feedback and Survey
48% of our colleagues took the time to tell ...
Health and Wellbeing
The pandemic experience has been immensely demanding and emotionally ...
Equality, Diversity and Inclusion
Inclusion continues to be a significant element of focus ...
Community First Responders and Our Volunteers
We are exceptionally proud of the dedication and hard ...
Be Excellent Collaborators and Innovators as System Partners
Section 4 - Be Excellent Collaborators and Innovators as ...
Partnership working with the Fire Service
EEAST continues to build on its previous successful collaboration ...
Partnership Survey
EEAST undertook its first partnership survey between December 2021 ...
CallEEAST
CallEEAST, our non-emergency and commercial contact centre delivers a ...
TrainEEAST
TrainEEAST, our commercial training department, trains between 3,000-5,500 ...
The East of England Ambulance Service NHS Trust Charitable Funds
The East of England Ambulance Service NHS Trust Charitable ...
Be an Environmentally and Financially Sustainable Organisation
Section 5 - Be an Environmentally and Financially Sustainable ...
Sustainability
The sustainability message at EEAST continued to gather momentum ...
Digital Transformation and sustainability
The Trust’s technology investment continued to be driven by ...
Finance
During 2021-22 the Trust spent just over £410m.   ...
Our Priorities
Section 6 - Our Priorities Accountability Report Directors' Report ...
Accountability Report
Our Strategy, Our People, Our Trust was launched during ...
Directors’ Report
Our Trust Board, consisting of our Chair, five Non-Executive ...
Governance Statement
Scope of responsibility As Accountable Officer, I have ...
CALLEEAST
Find out about our CallEEAST Contact Centre where we offer 24/7 specialist customer service solutions.
Our Mission
Find out about the cost effective, innovative and customer focussed services we can offer your business.
Our Services
Find out about what services we can offer from our Contact Centre with 24/7 specialist customer service solutions.
Our Partners
Find out more about who we are working with in our Contact Centre with 24/7 specialist customer service solutions.
The Future
Find out more about our future plans and services within our Contact Centre with 24/7 specialist customer service solutions.
Get in contact
Contact ...
Charitable fund
Find out about the East of England Ambulance Service NHS Trust Charitable Fund
Commercial services
We can offer a range of commercial services. Find out more about what we can offer and how this benefits our emergency service.
First Aid training
Take a look at the first-aid-courses we can offer you or your business.
Courses for healthcare professionals
Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
Specialist training courses
Find our about our specialist training courses, including police firearms medic, fire safety, driver first assist and moving and handling patients and loads.
Contact first aid training team
Contact us to find out more about our first aid training service.
Courses for your business
Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
Courses for you
Training courses we can offer healthcare professionals - such as GPs, nurses, dentists, midwives, private ambulance staff.
Meet the Team
This web page contains information about our Commercial Services team.
Driver training
Take a look at what we can offer you for driver training services and emergency / blue light training courses.
Driver training contact form
Contact us to find out more about our driver training services.
NPAG
NPAG is a self-financed trading division of the ambulance service, that can offer a range of management services.
Equality and diversity
Find out about Equality, diversity and inclusion our service.
Accessible Information Standard
Accessible Information Standard
Our Equality Networks
Find out more about our Equality Networks that are established within EEAST.
NHS Rainbow Badge
What are NHS Rainbow Badges and why do we support this initative?
Workforce Disability Equality Standard
Our work towards the workforce disability equality standard at EEAST.
Workforce Race Equality Standard
Our work towards the workforce race equality standard at EEAST
Equality delivery system 2
Find out about the Equality Delivery System 2
EDI steering group
Information about our EDI steering group and EDI implementation group.
Disability Confident Employer
We are a Disability Confident Committed Employer. At East ...
Modern Slavery Statement
The Modern Slavery Act 2015 is designed to consolidate ...
Frequently requested information
FOI and frequently requested information from the Trust.
Data Protection Act 2018
About the new Data Protection Act (2018)
Publication Scheme
Find out how are we governed and our policies.
Policy library
Visit our document library of policies, procedures and strategies
Learning from patient experiences
How we learn from our patient's experiences.
You Said, We Did
Take a look at our case studies following complaints, concerns and comments received by us and the lessons learned from those investigations.
You Said, We Aid Archive
Take a look at our case studies following complaints, concerns and comments received by us and the lessons learned from those investigations
Our vision and values
Find out all about the vision and values we work to at EEAST
Performance
View our performance figures. Find out more about our targets and what we're funded to provide?
Clinical quality indicators
What are the 11 clinical indicators by which all ambulance services are measured and must report on?
Infection prevention and control
Our performance regarding Infection, Prevention and Control (IPC).
Safeguarding
Find out about our commitment to safeguarding
Safeguarding reports
View our safeguarding reports
Patient survey results
View the results of our patient surveys for our services.
InTouch EEAST Newsletter
Read our bi-monthly stakeholder newsletter, InTouch EEAST.
InTouchEEAST
Subscribe or unsubscribe to our Stakeholder Newsletter - InTouch EEAST
Trust Board
This web page contains information about our Board, including Board members, their memberships and appointment.
Non executive directors
This web page contains information about our Trust Board non- executive directors members, their memberships and appointment.
Executive directors
This web page contains information about our Trust Board executive directors members, their memberships and appointment.
Public board meetings and papers
Find out about public Board meetings and view public Board meeting papers
Public Board Papers Archive
This page contains links to previous versions of our ...
Public Board Reports - November 2022
Meeting of the Board of Directors, East of England ...
NHS Provider Licence - Self-Certification
As an NHS Trust, our Board must self-certify that we can meet the obligations set out in the NHS provider licence, which includes requirements to comply with NHS Acts, the Constitution, and with governance requirements.
Declarations of Interest
Name and Position Declaration of ...
Research Support Services
Find out about research support services
COVID-19 Research
Taking part in COVID-19 Research Whether you have, have ...
Get involved - Studies
Get involved in our research studies.
Research Involvement Group
We are establishing a Research Involvement Group (RIG) to ...
Our Research Studies
Information about the research studies we are participating in / supporting at EEAST.
CESSATION
Information relating to the CESSATION research study.
STRETCHED
Information relating to the STRategies to manage Emergency ambulance Telephone Callers with sustained High needs research study (STRETCHED)
TRIM Patient Privacy Notice
Information related to the TRIM Patient Privacy Notice
KARMA2
Information related to the KARMA2 study.
RAPID2
This page contains information on the RAPID2 research study at EEAST.
Your service
Find out about the NHS services we provide including 999 emergency service, patient transport services and GP out of hours contracts
Campaigns
Take a look at the campaigns that we run and any national campaigns that we support or take part in
It's your call
Make sure you make the right call and use 999 wisely. Find out more with our 'It's your call' campaign
The Circuit
Information on how you can register your defibrillator with 'The Circuit' (The National Defibrillator Network) brought to you by British Heart Foundation (BHF).
Winter Wise
This page contains our advice for keeping well and looking after yourself, and those around you, during the winter months as part of our #WinterWise social media campaign.
999
What happens when you call 999 and what information will you need when you call?
When should you call 999
Find out about when should you call 999 and what else is available if it isn't a life-threatening emergency
Chest pain
Learn more about chest pain, what to look out for and the difference between heart attack and cardiac arrest
Stroke
Find out our stroke and what to look for if you think someone may be having a stroke.
Using 999 if you have a speech or hearing impairment
How to contact 999 if you or a family member has a speech or hearing impairment.
Our Maternity Services
What to expect when you call 999 for pregnancy ...
Who's in charge? Keeping our young children safe.
We are all looking forward to the festive break, ...
Good Sam
Good SAM and the East of England Ambulance Service (EEAST)
Patient transport service
Find out about our Patient Transport Services (PTS) and where we provide this service.
Resilience and specialist operations
Find out about our resilience team and specialist operations and their responsibilities.
Hazardous Area Response Team
Find out all about our Hazardous Area Response Team (HART).
Business continuity management
Business continuity management and planning for the ambulance service.
Rest and meal breaks
NHS ambulance service rest and meal breaks
Restart a Heart Day 2022
Find out about Restart a Heart Day 2022 and how your school can get involved.
Patient and public involvement
Find out about our engagement work with members of the public, schools and groups.
Children's educational materials
Take a look at our children's educational materials which you can download.
HealthWatch
Find out about how we work with HealthWatch all across the region and where your local group is located.
Want us to join your event?
If you would like us to attend your event, please complete this form to get in touch.
Join the team
Take a look at the range of great opportunities available to join our team as either an employee or as volunteer
Volunteering and volunteers
Want to volunteer with us? Find out how you can get involved with us
Community first responders
How can you become a community first responder (CFR) with us?
More about CFRs
Find out a little bit more about our training for CFRs and how they are dispatched.
Where are our CFR groups?
Take a look at where our community first responders are located across the region
Interested in becoming a CFR
Contact us if you're interested in becoming a community first responder with us
Volunteer car drivers
What is the ambulance car service and how can you become a volunteer car driver?
Interested in becoming a volunteer driver
Contact us if you're interested in becoming a volunteer car driver with us
Community Engagement Group
Who are the Community Engagement Group (CEG) and what is their role with us?
Interested in becoming a CEG member
Contact us if you're interested in joining the Community Engagement Group
Working for us
Interested in working for us? Find out more about us and what roles are available here at the East of England Ambulance Service (EEAST).
Our vacancies
What vacancies and job opportunities do we have available and where can I find them?
Emergency care support worker
Find out about the role of the emergency support care worker (ECSW) at EEAST.
Apprentice emergency medical technician
Find out about the role of a Apprentice Emergency Medical Technician (EMT).
Emergency medical technician
Find out about the role of Emergency Medical Technician (EMT) at EEAST.
Newly qualified paramedic
We're recruiting newly qualified paramedics - find out what we can offer you!
Paramedic
If you're a qualified paramedic, why not take a look at what we can offer if you move to the east of England.
C1 licence
Information about the C1 licence requirement for our A&E roles and funding.
Where are our stations?
Where are our stations based?
Ambulance care assistant
How you can become a ambulance care assistant with us and the role of the ACA.
Patient transport driver
How you can become a patient transport driver with us and the role of the patient transport driver
Call handler
Find out about the role of a call handler
Step into Health
We are part of the Step into Health scheme and encourage veterans and people leaving the Armed Forces to join the NHS.
Paramedic science degrees in the region
Find out which universities in the east of England offer a student paramedic course / paramedic science degree to students.
Recruitment Support
This page containts information on recruitment support for help with applications and interviews.
Our Equality Networks
 
Recruitment Pack
 
In the news
View all our latest news stories and patient meet-ups
Blog
Read our guest blogs from members of staff and volunteers
Media team
How are all media enquiries dealt with and what happens out of office hours?
Contact us
How to contact us here at EEAST
Tell us what you think
Tell us what you think about the service you received from us.
Social media
Where can you find us on social media?
General contact information
How can you get in touch with some of our teams?
Compliments
How can you compliment or thank a member of staff or volunteer and what information will we need from you.
Complaints
How to make a complaint and what information will we need from you.
You Said, We Did
 
Useful tips when making a complaint
Handy tips to help you when you need to make a formal complaint
PALs
Find out more about our patient advice liaison service and our PALs promise
Lost property form
If you have lost some property while in one of our vehicles and you would like to contact us to find this.
Freedom of information
What is the Freedom of Information Act and what information do we publish?
Who we are and what we do
Details on how the Trust into the wider NHS ...
What we spend and how we spend it
How are we funded as a service and how do we spend our money.
Counter Fraud and Anti-Bribery Statement
Our Counter Fraud Strategy and Anti Bribery Statement.
Expenditure over 25k in 2018-21
Archive page: Expenditure over £25,000 in 2018-2021.
Fair processing notice
Find out about our fair processing notice.
What are our priorities and how are we doing
Publication scheme - What are our priorities and how are we doing?
How we make decisions
 
Services we offer
 
Submit an FoI request
How can you submit a Freedom of Information request to us
Requests for information
How to access your information and records with us.
Requests for information by police
Find out how to make requests for information for the police
Requests for information by solictors
Find out how to make requests for information as a solicitor
Requests for information by members of the public
Find out how to make requests for information as a member of the public
Requests for information by coroners
How to request information: All requests from Coroners must ...
Patient Surveys
If you have been a patient of ours recently, ...
Emergency Ambulance Service Patient Survey
Complete our Emergency Ambulance Service patient survey if you were attended to by our 999 emergency service.
Patient Transport Service Survey
Complete our Patient Transport Service (PTS) patient survey if you are are a patient who has recently used our patient transport service for non-emergency journeys, such as hospital appointments.
Birmingham Community Healthcare Call Handling Survey
Online survey for patients who have used Birmingham Community Healthcare Call Handling Service.
Maternity Services Survey
Complete our Maternity Service patient survey if you were attended to by our 999 emergency service in relation to a maternity related call.
Friends and family test for PTS
Take the friends and family test if you're a patient who has recently used our patient transport service for non-emergency journeys, such as hospital appointments
Mental Health Patient Survey
Contact ...
Patient Survey Results
 
Keysafe Access Form
This page contains a form to complete to add a flag to our Computer Aided Dispatch (CAD) system for key safes / access to properties.
Microsoft 365, Webmail and GRS
Access for our staff to their emails via webmail and to GRS
Cookies
What cookies are used by our website?
Terms and conditions
Read the terms and conditions to which you are legally bound by the use of this website.
Privacy
Read our privacy statement.
COVID-19 privacy notice
This page contains the Example supplementary privacy note on COVID-19 for Patients/Service Users
CFRs booking on
Booking on notification for CFRs.