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Get in touch

Get in touch

Contact us by phone or post if you need help or have any questions. Our teams are always ready to provide the support and information you require.

Contact us

By phone:

0345 601 3733

(Line is manned between the hours of 8.30am -16.30pm Monday – Friday).

This phone is not manned by clinically trained staff and they are unable to assist with clinical needs or patient enquiries regarding Covid-19/Coronavirus.

If you have questions relating to Covid-19, contact NHS 111 has an online Covid-19 advice and services page.

By post:

East of England Ambulance Service NHS Trust Headquarters

Whiting Way




SG8 6NA (Sat Nav postcode only)

Key Safe Access Request

If you have a key safe access request, please contact We will need to know the following:

  • your name, address, contact details
  • key safe number and location
  • patient's contact details and D.O.B
  • patient consent


You can contact the Patient Experience team:

By phone:

0800 028 3382 (freephone) or 01234 243320

Phone lines are open between 10am and 4pm Monday to Friday.


By post:

East of England Ambulance Service NHS Trust (EEAST)

Patient Experience Team

Hammond Road


MK41 0RG

Board reports and our publication scheme

Our publication scheme

We're currently redesigning our website and moving it to a new platform. This means that our publication scheme and disclosure log isn't available digitally right now.

We're happy to share all of our documents like board papers, policies, annual reports and information about our corporate strategy. You can also request information about our board.

Email to request information about the lists and registers and our publication scheme.

Board reports and meetings

The recording of our recent Public Board meeting is now accessible for viewing on our YouTube page.

Our next Public Board Meeting will take place at 9.30am on 8 May 2024.

To view the board papers for this meeting nearer the event, please email with your request.

General enquiries

Freedom of Information requests (FOI)

All Freedom of Information requests should be submitted to our Freedom of Information team to be processed under the Freedom of Information Act. Contact them on

Subject Access Requests (Data Protection Act)

All Subject Access Requests should be submitted to our Subject Access Request team to be processed under the Data Protection Act. Contact them on 01234 243140 or email

Patient experience and giving feedback

Our patient experience team are the first point of contact for your feedback about our service. You can contact them by phone or email, and they will register your contact and start the feedback process.

You can call freephone on 0800 028 3382 or 01234 243320 or email: Alternatively you can write to the Patient Experience Team at: EEAST, Hammond Road, Bedford, MK41 0RG.

Find out more about how to give us feedback.


To speak to someone about missing or activated AEDs, contact

Press office (media enquiries only)

Our communications team deal with all enquiries from members of the media. Contact them on 0300 790 4051 or email

Recruitment / HR

For information on joining the ambulance service, to know more about a role you have seen advertised, or an enquiry about your application or interview, contact

Patient Transport Service (non-emergency)

Am I eligible for transport? To find out if you or a family member is eligible for patient transport, please contact the relevant number below. Please answer all questions we ask as accurately as possible; this helps us to assess whether you are eligible for transport.

  • Cambridge: 0345 603 8117
  • North east Essex: 0300 013 4995
  • West Essex: 0300 123 2295
  • Bedfordshire and Hertfordshire: 0345 605 1208

For out-of-hours PTS enquiries, please call: 01603 481233.

Talk to our web team

You can also contact our web team at

Digital and social media

We encourage you to follow us on social media for news and updates. We welcome you to make a query or share your feedback with us on Facebook, Twitter, Instagram and LinkedIn.

If you need to report any issues with the website contact:

Out of hours media calls - Evenings and weekends

The media desk is open Monday to Friday from 9am to 5pm. The dedicated out of office hours number is 0300 790 4051 from 4.45pm to 9.00am Monday to Friday evening, and throughout the weekend.

The person handling those calls is not working, but is on standby only for major and critical incidents we've declared.

This is to inform and support media and EEAST staff when we have declared a major incident, such as a train crash, etc.

The out of hours number is not for providing information on speculative enquiries, or on routine incidents which are ongoing, happened earlier in the day or on another day. Email these requests to

If we don't pick up your call, leave a voicemail with your name, contact details, and brief details. We’ll get back to you on the next working day.

Ambulance availability report

We are publishing a monthly report on ambulance availability so that you can see what plans are underway to improve our availability and when our new fleet will be on the road and available to respond to 999 calls.

Essex emergency services planning protocol

The Essex emergency services planning protocol sets out guidelines on how we work together to address various emergencies in our community across Essex. Through collaboration, we can ensure that everyone's efforts are coordinated to overcome the challenges.

Equality, diversity and inclusion reports

Gender pay gap

The gender pay gap report outlines the ongoing efforts to achieve gender equality in the workplace.

Equality delivery system 22

The equality delivery system 22 report, supporting NHS organisations to improve services and work environments for local communities.

Public sector equality duty

The public sector equality duty report, to promote equality, prevent discrimination, and consider the various needs.

East of England Ambulance service webmail and GRS access from home

Webmail allows staff to access their EEAST email from any internet enabled PC, smartphone or tablet, such as your home PC. The link address is:

To access GRS from home or even on an ePCR iPad, please go to and enter your Trust email address and password at the prompt.

You can also access GRS from any internet enabled PC, Smartphone or Tablet, such as your home PC. Enabling you to check shifts, make an annual leave application and also see if it has been approved.

Patient experience surveys

Complete these surveys if you have contacted our 999 service:

Complete this survey if you are a patient who has recently used our patient transport service for non-emergency journeys such as hospital appointments:

EasyRead surveys:

Friends and family test:

East of England Ambulance Service Charity - Our JustGiving page

You can help us to raise funds that support the staff, volunteers, and local communities of the East of England Ambulance Service. This will strengthen our provisioning of outstanding care to patients.

Your donation will help us with:

  • Equipment - Defibrilators and vital equipment have been purchased, thanks to your donations
  • Wellbeing - Benches and garden maintenance for staff to enjoy whilst on their breaks
  • Educational - Updating vital guidance books and textbooks for clinicians in order to ensure positive patient outcomes on every occasion
  • Helping our volunteers - providing equipment, clothing and training for our community first responders (CFRs) who dedicate their free time to save lives

Donate today using our JustGiving page. You can also contact us at if you have any questions.