Trust welcomes CQC report

Date: 09 August 2016

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The Care Quality Commission (CQC) has today (Tuesday 9th August) published a report on the East of England Ambulance Service NHS Trust (EEAST), following an inspection earlier in the year.

Robert Morton Chief Executive of EEAST, said: "I want to pay tribute to our staff and volunteers and I am absolutely delighted that this report recognises the outstanding care we provide to patients, day in day out. It is a testament to all of our staff and volunteers whom provide care to patients, whether on the road or over the phone, that we are the only ambulance service to get an outstanding rating.”

The CQC also interviewed more than 150 staff as part of their inspection, with the CQC describing their feedback as “positive” about working for EEAST.

Robert continued: "We have made huge steps forward over the last year and this progress is reflected in the report. We know we have more work to do, to move us from ‘requires improvement’ to ‘good’, and we have in place a plan to address the points raised by the CQC. The report identifies the need to increase our staffing levels so that we can respond to the increases in demand we are seeing, achieve national targets and meet the expectations of our patients, commissioners and regulators. We continue to work with our commissioners and the NHS to discuss and address this issue.”

Alongside an outstanding rating for the care it provides, the Trust was also rated ‘good’ in its emergency operations centres (999 control rooms) and had ‘good’ ratings for being responsive in its emergency and urgent care work. Overall the Trust was rated as ‘requires improvement.’

The Trust has developed an action plan in response to the areas identified for improvement. In addition, EEAST continues to engage with commissioners, NHS England and NHS Improvement to tackle the acknowledged capacity gap that exists.

In the meantime EEAST continues to recruit more frontline staff.  If you are interested in a career in the ambulance service, a career that is rewarding and full of variety, visit our recruitment pages.

To view a copy of the full report - visit CQC website.

  • Summary:

    The Care Quality Commission (CQC) has today (Tuesday 9th August) published a report on the East of England Ambulance Service NHS Trust (EEAST), following an inspection earlier in the year.