Trust performance showing sustained performance improvement

Date: 13 July 2016

Ambulance Blue Lights in Depot

New figures from the region’s ambulance service released this week show ‘improvements in services to patients’ during one of its busiest periods of time for a decade. 

The East of England Ambulance Service NHS Trust (EEAST) has released figures which show its response to emergency calls between March and June this year. Headlines include:

  • more calls being responded to in eight minutes
  • ambulance waits down
  • handover delays reduced
  • responses faster
  • demand continues to increase

Chief Executive Robert Morton said while the Trust continues to have a significant clinical capacity gap, the results follow the “relentless focus on improving our services in the short term”, whilst the Trust engages with Commissioners on the investment needed to address the clinical capacity gap in a longer term sustainable model of service delivery that can cope with the extraordinary increase in demand.

Robert added: “I want to thank all our staff and volunteers for the massive contribution made in responding to patients and for giving high-quality care – it is a testament to their will and commitment in the face of an ever-increasing use of the 999 service - in June this year we dealt with 2.5% more incidents than in June last year; a trend that continues to grow. While performance figures are lower than the targets set, we are actually responding to more patients in the target timeframe than we were this time last year. It is hugely encouraging to see that our hard work has made such a difference.

“At the same time as improving our service we are looking to the future and how we can give our staff more clinical skills so more patients can be treated in the community. We also continue to recruit more staff and would encourage anyone interested in a career in the ambulance service to apply today. As a paramedic, I know first hand what a rewarding job this can be and the difference you can make to people every day.”

The Trust is currently recruiting patient facing staff including intermediate and associate ambulance practitioner roles. These roles are one of the entry pathways into the ambulance service, with staff being trained once employed, and with the scope to further develop their careers into other patient facing roles such as paramedic or specialist paramedic. For more information about a career in the ambulance service,visit our recruitment pages on our website.

Statistics

Red 1, red 2 and red 19 performance (% of patients reached within eight and 19 minutes) 

 

Mar-16

Apr-16

May-16

Jun-16

Red 1 performance (%)

55.02

60.83

63.42

68.01

Red 2 performance (%)

48.71

54.77

57.31

59.67

Red 19 performance (%)

82.6

87.67

89.53

89.36

 

Number of Red calls responded to in eight minutes

 

Mar-16

Apr-16

May-16

June 16

Red 1

784

854

846

912

Red 2

15,517

15,246

16,661

17017

Total Red calls

16,301

16,100

17,507

17929

 

Hours lost due to handover delays at hospitals

 

Mar-16

Apr-16

May-16

Jun 16

Hours lost

8707

6071

5216

5293

Equivalent ambulance shifts lost

725

505

434

441

 

Number of Red call tail breaches (where response times were outside agreed parameters)

 

Mar-16

Apr-16

May-16

Jun 16

All red calls

282

92

105

103


Average response time in minutes to Red 1 calls

 

Mar-16

Apr-16

May-16

Jun 16

Red 1

14.49

14.06

13.33

13.03

 

 

 

  • Summary:

    New figures from the region’s ambulance service released this week show ‘improvements in services to patients’ during one of its busiest periods of time for a decade.