Trust achieves improved rating

Date: 27 September 2017

HRC Ambulance Crew Patient

Fantastic news has been announced today (Wednesday) that ambulance service regulator NHS Improvement (NHSI) has given EEAST an improved rating under the Single Oversight Framework (SOF).

The SOF is used to rate each NHS trust, and is governed by NHSI. Chief Executive Robert Morton told the Board meeting in public at Melbourn HQ in Cambridgeshire that EEAST has been moved from Level 3 up to Level 2.

This improvement in the Trust’s rating is formal recognition of the sustained progress made against quality of care, finance and use of resources, operational performance, strategic change and leadership and improvement capability.

Robert said it was a "clear recognition of the hard work and commitment of every single person whom works for or volunteers to support our Trust".

He added: "We are working hard with our partners to demonstrate how efficient we are and attract further investment - this is to address our capacity gap so that we can improve our services for our patients, continue to make EEAST a better place to work for our people and deliver on our ambition to “Get to Good” following our next CQC inspection. I want to thank everyone here for working so hard to make this improved rating possible.”

The Single Oversight Framework, governed by NHS Improvement, is designed to help all NHS trusts attain, and maintain, Care Quality Commission (CQC) ratings of ‘Good’ or ‘Outstanding’. Trusts are rated according to the level of support each trust needs:

Level 1: no support required; Trusts with maximum autonomy
Level 2: requires some support needs. Trusts offered targeted support
Level 3: significant concerns. Trusts receiving mandated support
Level 4: major/complex concerns. Trust’s in special measures.

  • Summary:

    Staff and volunteers have been praised for helping the region's ambulance service improve its rating with the national regulator.