Thank you to our staff and volunteers!

Date: 27 December 2018

Christmas is over for another year - how did it go for you? We hope it was peaceful and enjoyable.

We'd like to thank our staff, volunteers and patients alike for the hard work of frontline teams and using NHS services wisely over the Christmas period.

On Christmas Eve we received 2,898 calls, which is 25 per cent less than last year when call handlers dealt with 3,850 calls.

This year saw 3,109 calls on Christmas Day, 19 per cent less than 2017 when we received 3,843 calls.

The control rooms then handled 3,662 calls on Boxing Day, a decrease of 14 per cent compared to last year’s 4,247.

Kevin Brown, Chief Operating Officer for EEAST, said: “I would like to thank staff and volunteers who worked tirelessly over the Christmas period to ensure our patients are safe and get the most appropriate response.

“The response to our sickest patients well exceeded our plans. This is thanks to patients who used the NHS wisely, as well as the commitment of our staff and community-based volunteer first responders.

“We would like to wish everyone a happy and a safe New Year. Remember that while you are enjoying time with family and friends, we are working to help people and keep them safe. 

“Please show them respect and #Don’tChoosetoAbuse.”

We are encouraging the public to continue thinking about how they use NHS services, including the NHS website, pharmacies, NHS 111, walk-in centres and GP surgeries for medical advice. Follow #HelpUsHelpYou online for more information and help.

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