Thank you from ambulance bosses to the staff and volunteers working over the festive period

Date: 10 January 2020

(Photo courtesy of Tom Rice): Chelmsford Ambulance Station

Ambulance bosses have thanked staff and volunteers for their hard work over the festive period. We also thank our other partners in emergency services and health and social care.

The East of England Ambulance Service NHS Trust (EEAST) responded to 2,383 calls on Christmas Eve, which is 132 more than 2018.

On Christmas Day we responded to 2,391 calls, which is 60 more than in 2018.

On Boxing Day we responded to 2,625 patients, compared to 2,665 in 2018.

Marcus Bailey, Chief Operating Officer for EEAST, said: “I would like to thank our staff and volunteers who have worked tirelessly over the Christmas and New Year period to ensure our patients are safe and receive the most appropriate care.

The response to our sickest patients was central to our planning, as well as the commitment of our staff. Our winter plan has been used effectively and helped us provide the best care at a very busy time of year.”

On New Year’s Eve we treated 2,412 patients, which is 246 less than in 2018.

On New Year’s Day we responded to 2,850 calls, compared to 2,898 in 2019.

The public are encouraged to continue to think about how they use NHS services, including the NHS website, pharmacies, NHS 111, walk-in centres and GP surgeries for medical advice.

Please note: Figures quoted above relate to where EEAST attends a patient with a face to face response or via a clinician providing definitive care (such as access to an alternative pathway) via telephone in the control centre.

  • Summary:

    Ambulance bosses have thanked staff and volunteers for their hard work over the festive period.  We also thank our other partners in emergency services and health and social care.