Incident

Please contact our media team for information relating to incidents

Statement regarding EEAST telephony system failure

Date: 10 November 2021

EEAST Trust Crest

Shortly before 2.30pm today our Computer Aided Dispatch and telephony systems experienced a failure.

The national contingency plan was enacted and 999 calls were rerouted to neighbouring ambulance services while the fault was traced and fixed.

Our systems are now up and running.

We also liaised with other blue-light services to ensure they were aware and could contact us by other means.

We would like to thank our staff who have worked incredibly hard to support patients and our ambulance partners who assisted during this time.

  • Summary:

    Shortly before 2.30pm today our Computer Aided Dispatch and telephony systems experienced a failure.