Staff and volunteers praised for efforts amid record-breaking demand

Date: 29 December 2016

Thank you so much to all of our staff and volunteers for helping thousands of patients this Christmas amid recording-breaking demand.

We received nearly 800 more calls compared to the same period last year; a similar story around the country in fact.

From 7pm on Christmas Eve to 11pm on Boxing Day, our three control rooms handled 6,849 calls. This is compared to 6,021 in the same period last December.

And on Tuesday (27th December), 3,624 calls were handled, compared to 2,846 last December the 27th.

Sandy Brown, Director of Nursing and Clinical Quality, thanked patient-facing members of the service “in the midst of unprecedented demand”.

“I’m very thankful to our teams for the hard work they are putting into responses to patients, and with call demand up so much higher than last year, their commitment really does shine through.

“These spikes in demand are experienced nationally and are hard to explain, but as we see colder weather affect people who are vulnerable of norovirus and other transferrable illnesses, we do urge people to use their common sense - try and minimise risks so something doesn't worsen and then need emergency treatment.”

Followers of @EastEnglandAmb on Twitter can track a live Twitterthon using #winterwise with a Norwich ambulance crew on Friday 30th, ahead of a weekend traditionally busy weekend for emergency services and the NHS.

Sandy added: “Going into the weekend and the New Year celebrations, people need to be mindful that the consequences of over-doing it – such as collapsing and becoming unconscious from excessive drinking – are avoidable with just a bit of care. Soft drinks and square meals, plenty of hydration, and avoiding being out in the freezing temperatures will make all the difference and prevent people from starting 2017 in hospital.”

  • Summary:

    Demand up again for 999 service at EEAST

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