Quality care for patients: new priorities for ambulance service

Date: 13 July 2016

Time: 07:00

The way the ambulance service has evolved the high quality of patient care has been set out in a new report.

Sepsis, end-of-life care, and mental health are, amongst others, the focus of the East of England Ambulance Trust NHS Trust (EEAST) Quality Account for 2015/16,the first under Chief Executive Robert Morton.

Under NHS regulations, all organisations publish quality accounts to set out clinical priorities for the coming year and reflect on the past 12 months.

In the past year, despite an unprecedented increase in 999 use, the Trust exceeded targets for heart attack and stroke care, achieved above the national average for asthma, mental health and child seizure care clinical outcomes, and improved recognition of sepsis, a life-threatening disease that claims the lives of 44,000 a year in the UK.

Robert said: “We absolutely recognise that we have further to go on our journey – but I’m exceptionally proud of what we’ve achieved clinically this year. Getting to a patient quickly can be an important measure for our service, but what we actually do clinically to look after and care for people when we’re with them is more so.

“All of the work we are focused on is about us becoming a more clinically-focused organisation, that's patient driven and responsive. I’d like to thank my colleagues for their hard work and support in delivering excellent care during an exceptionally challenging year where, for the first time ever, we took more than a million emergency 999 calls.”

For 2016/17, the Trust is focusing on a number of areas to raise quality standards, including stroke and heart attack care, timely responses to patients, sepsis recognition, improving experience for dementia patients, and ensuring there is learning from serious incidents.

Tracy Nicholls, Head of Clinical Quality, added: “The Quality Account enables our patients, the public and our stakeholders to measure our clinical focus and successes, and a great deal of work goes into it to ensure we’re identifying what it is our patients need from us in terms of care and good clinical practice. I’d like to thank the clinical teams for pulling together all this work and look forward to making more progress in the coming months for colleagues and patients.”

The Trust is currently revising its operating model to ensure that patient needs are met with the most appropriate clinical service. In addition, it’s continuing its ambitious recruitment and career work for patient-facing roles to help improve performance, and extending its existing student paramedic programme.

You can download and read a copy of the Quality Account from the 'About us' section of our website.

  • Summary:

    The way the ambulance service has evolved the high quality of patient care has been set out in a new report.