Praise for 'gold star' service

Date: 01 December 2016

Time: 11:00

Paramedic  kneeling before female patient to assess

Ninety-nine percent satisfaction from patients - ‘totally gold star’ said one.

The results of October’s patient experience survey have been published which reveal another month of high ratings for the East of England Ambulance Service NHS Trust (EEAST).

Almost 100 patients who received emergency care responded to questionnaires with 99% saying they were very satisfied, satisfied or fairly satisfied with the overall service they received.

“Exemplary,” “gold star”, “very professional” and “brilliant” were some of the comments from patients.

More than 95% of respondents rated the handling of their 999 call as very acceptable or acceptable and nine out of 10 said the length of time they waited for the service to arrive was very acceptable or acceptable.

Ninety-eight percent of respondents added that their journey was very comfortable, comfortable or fairly comfortable and 98% added that the care they received was very satisfactory, satisfactory or fairly satisfactory.

Chief Executive Robert Morton said: “I’m thrilled with these latest results which show how highly the majority of patients rate the service they receive.

“This is down to the outstanding care our staff deliver 24/7 and I’d like to thank them again for their continued dedication.

“We value all feedback from our patients as it helps us to strive to improve our service.” 

To view the results in full, visit http://www.eastamb.nhs.uk/performance/patient-surveys/Patient-experience-report-emergency-services-october-2016.pdf

  • Summary:

    Ninety-nine percent satisfaction from patients - ‘totally gold star’ said one