New awards launched for control room staff

Date: 18 December 2017

Time: 15:00

Kerry Summers (centre) with Nicola Turner and Helen Williams.

A new awards scheme has been launched at the region’s ambulance service to further recognise the achievements of its control room staff.

Emergency call handlers at the East of England Ambulance Service NHS Trust (EEAST) perform a crucial role and handle more than 3,000 calls a day.

The Trust has awarded its very first stork award pin badge to a call handler for assisting with the delivery of a baby.

Kerry Summers, who has worked at the Bedford Emergency Operations Centre (EOC) for six years, successfully assisted with the arrival of a baby in Luton on 3rd December.

She gave instructions over the phone and the baby was born nine minutes after the 999 call was made and before the arrival of a rapid response vehicle and ambulance crew.

The stork badge will be awarded to call handlers who have assisted with the birth of a baby and who have been compliant in delivering pre-arrival advice.

It is one of three new pin badges designed by the Trust to recognise the vital work and excellence of EOC staff.

Nicola Turner, senior EOC manager for EEAST, said: “Our emergency call handlers do a fantastic job and it is a really rewarding role, particularly when it comes to assisting with the birth of a baby.

“These sorts of calls are not a regular occurrence. However, there is no better sound than hearing a baby crying down the phone after providing words of comfort and advice to assist with the birth.

“We are really pleased to recognise the excellent work of our call handlers with our first stork award badges.”

The other new pin badges are the platinum award, which will be awarded to staff who have achieved 300 high compliance audits, and the discharged alive badges, which will be awarded to call handlers, dispatchers and team leaders who have played their part in a cardiac arrest patient’s chain of survival.

The Trust is currently recruiting new emergency call handlers in Bedford. To find out more about joining team EEAST, visit

  • Summary:

    First stork badge awarded to emergency call handler who assisted with the delivery of a baby.