Learning from challenges, progressing to a clinically excellent future’: ambulance service marks 2015-16 with annual meeting

Date: 01 August 2016

Annual Public Meeting photo montage - 2016

Everything you need to know about our year in facts, figures and commentary can be found online following the annual public meeting of our service.

A host of staff, volunteers, and stakeholders were welcomed to the ambulance station in Great Notley, Essex, which is home to one of the hazardous area response teams.

Chief Executive Robert Morton updated on the progress in areas of clinical improvement, staff health and wellbeing, demand and performance. He highlighted the successful CAD implementation, done “during an extremely busy winter period”, and the introduction of a new vision and values, and the fact we appointed a health and wellbeing manager, signed the MIND Blue Light pledge, expanded the chaplaincy service and that staff newsletter Clinical Quality Matters was recently short-listed for a national award.

He said: “Since the birth of the Trust 10 years ago, workforce has increased only marginally despite the demand almost doubling in the same period. Staff retention is also on a slight increase, and we’re starting to appeal as an organisation people want to work for.

“We are introducing new roles within the Trust such as intermediate and advanced ambulance practitioners, and student and graduate paramedics, and also creating clear pathways for people to move along.”

New Director of Strategy and Sustainability Wayne Bartlett-Syree took the meeting through future NHS models which will allow for effective identification of patient need, and how the creation of sustainability and transformation plans around the country – with six in the eastern region - will allow the service to become “a system player rather than an individual”.

Progressing patient care and the clinical strategy was the focus of a presentation by Consultant Paramedic Marcus Bailey, who also highlighted the £5m spend on defibrillators to ensure that patient safety and quality of care is at the forefront. And news about fire service collaboration, which involves some fire officers attending patients in cardiac arrest, was also shared by Community Collaboration Manager Wendy Risdale-Barr and Mark Wilby from Essex Fire and Rescue Service, who said his colleagues were "excited" to be part of the project.  

Dr Tom Davis Deputy Medical Director and Emergency Operations Centre Clinical Lead Sandra Treacher presented on the immense amount of work preparing for a version of a clinical hub which is the opportunity, Tom said, to “get the right treatment and resources to each patient”. The virtual centre will involve a range of professional roles to deliver a better patient experience in the future. Sandra added: “We want to be in a position where ambulances are waiting for emergency calls rather than emergency calls waiting for ambulances.”

The meeting ended with Organisational Development Manager Jill Page reflecting on the leadership training and development achievements of 2015-16, moving from “a chain of command leadership organisation to a transformational leadership whereby there is an understanding of accountability; the vision is about earning and developing trust and respect and that leaders enable staff to become the best they can be”.

Sarah closed the meeting, which was also held on the same day as the regular Board meeting in public, by thanking the participants and that the Board would be “looking forward to seeing the exciting developments presented being progressed”.

To get a full picture of the annual meeting, access the presentations used at the Board meeting here, as well as the Annual report and Accounts 2015-16. The next Board meeting in public will be held in September, and details will be shared online.


  • Summary:

    Clinical improvement, staff health and wellbeing, demand and performance were the headlines at this year’s annual meeting of the ambulance service.