It's time to care, it's time to apply to work with us

Date: 03 August 2016

Student paramedics watching ILS session

If you've read the headlines about ambulance targets and the rise in 999 calls, it may be that you want to be part our drive to improve capacity and clinical excellence.

The number of 999 calls received between April and June for our ambulance service was 10% higher than the same period in 2015.

In the same period, the number of Red 1 calls - for patients in a life-threatening condition - increased by 5.2% compared to the first quarter of 2015.

And in July - the start of the second quarter - the 999 tally was 92,595 calls, nearly 12,000 calls more than April, when call handlers received 80,620 calls. 

Robert Morton, EEAST Chief Executive, said response times were improving week-on-week, but urged that with increasing activity and demand for performance improvement, more people were needed to help improve capacity to deliver the services expected.

These include filling hundreds of vacancies for intermediate and advanced ambulance practitioners, and the introduction of better clinical career pathway for patient-facing staff.

"Our student paramedics are gaining practice out on the road but this year, most of these students must return to university and will not begin to qualify and be eligible to be fully registered until next March with regular cohorts qualifying and registering up to the middle of 2018. We are doing a lot of work to become a more clinically-focused organisation, that's patient driven and responsive, with work on a type of clinical hub to shape our response to all 999 calls we receive but we need people to apply for these roles now in order to improve our capacity.

"I want to thank my colleagues for their hard work and commitment as, despite the level of responses we need to make, they are providing very high levels excellent patient experience, recognised regularly in the number of compliments received and fantastic feedback in our patient surveys."

Vacancies in the patient transport service arm of the Trust are also being advertised this month. These are to help people with routine appointments at places like hospitals who need help in getting there.

For more information on our It's your call campaign, and recruitment opportunities, visit            and

  • Summary:

    Job opportunities amid new figures about 999 calls