“I can’t fault you”: 100% satisfaction for ambulance survey in latest survey

Date: 12 October 2016

Time: 15:00

Stock RRV Photo

Respondents of the latest survey on our service were running out of superlatives for the guys and girls in green with comments such “wonderful”, “exemplary”, and “second to none” to name a few used.

Almost 90 people who used the service in August completed our survey, with 100% of respondents either satisfied or very satisfied with the overall service they received. A patient from east Norfolk said: “The service provided was professional, caring, and speedy.” Another patient, this time from Waveney said: “I can’t fault you, you’ve saved my life countless times. I wouldn’t be here today without you.”

The comments have been welcomed by Director of Service Delivery Kevin Brown, who said: “It is fantastic to see superb results in this latest patient survey, we strive to provide a constant level of excellent patient care with the highest degree of professionalism and it is clear to see that this is happening across the region.

He added: “My thanks to all of our staff who set such high standards for themselves and helped us to achieve an outstanding rating for our care with the Care Quality Commission (CQC). Also to the people who take the time to complete these surveys, their feedback is vital for us to ensure our service is second to none.”

Figures from the patient experience survey recently revealed that more than 98% of people rated the handling of their call as either very acceptable, acceptable, or fairly acceptable. Top marks were also given for patients who said they were treated with dignity and respect and that they could trust staff 100%.

To view the results in full please follow this link: http://www.eastamb.nhs.uk/performance/patient-surveys/Patient-experience-report-emergency-services-august-2016.pdf

 

 

  • Summary:

    Respondents of the latest survey on our service were running out of superlatives for the guys and girls in green with comments such “wonderful”, “exemplary”, and “second to none” to name a few used.