Please contact our media team for information relating to incidents

Heatwave statement

Date: 19 July 2022

East of England Ambulance Service has released the following statement with regard to the current heatwave: 

The Trust has detailed plans in place to manage the service during periods of high temperatures which are reviewed daily by the senior leadership team.     

Actions include:

  • linking with the wider healthcare system and other partner organisations through the local resilience forums.    
  • relaxing the uniform policy to allow crews to wear sunhats and loose-fitting tops such as t-shirts. 
  • advising staff to keep hydrated and to always have access to water. 
  • putting welfare vans on the road to get extra water to crews if they are at protracted incidents or there is a delay in the handover of patients at hospitals.    

We have seen above-average call numbers since Tuesday afternoon. Demand on our service is very high and, even when the temperatures drop, we expect to still being seeing an impact from heat-related illnesses into the weekend. 

We continue to ask the public to help us, as their actions can help manage rapid increases in the number of people calling for an ambulance. Please continue to follow guidance during this period of hot weather and only call 999 in life-threatening emergencies.


Heatwave advice for staying safe in high temperatures:   

  • look out for those who may struggle to keep themselves cool and hydrated – older people, those with underlying conditions and those who live alone are particularly at risk   
  • stay cool indoors by closing curtains on rooms that face the sun – and remember that it may be cooler outdoors than indoors   
  • drink plenty of fluids and avoid excess alcohol   
  • never leave anyone in a closed, parked vehicle, especially infants, young children or animals   
  • check that fridges, freezers and fans are working properly   
  • try to keep out of the sun between 11am to 3pm, when the UV rays are strongest   
  • walk in the shade, apply sunscreen and wear a wide-brimmed hat, if you have to go out in the heat   
  • avoid physical exertion in the hottest parts of the day   
  • make sure you take water with you if you are travelling   
  • take care and make sure to follow local safety advice if you are going into the water to cool down   
  • check medicines can be stored according to the instructions on the packaging  
  • Summary:

    The Trust has detailed plans in place to manage the service during periods of high temperatures.