Heaps of praise for ambulance service in latest patient survey

Date: 04 July 2017

Paramedic  kneeling before female patient to assess

Compliments were made in their droves yet again in another high scoring patient experience report about our guys and girls in green.

In total, 100 people responded to our survey which was sent out to those who received our care in April, with almost 97% either satisfied of very satisfied with the overall service they received.

We even saw some 100% satisfaction levels, both in the cleanliness of equipment used and our staff treating patients with dignity and respect.

One patient from mid Essex said: "There is no improvement needed, I was very happy the care I saw given."

Whilst another patient from north Bedfordshire said: "The crews were very professional, I don't think I could have been treated any better."

Other high scoring areas included the attitude of our staff, which 99% felt was very professional; the handling their calls, which almost 96% felt was either acceptable or very acceptable; and service expectations, which almost 95% felt either met or exceeded theirs.

A patient from east Norfolk said: “To quote the saying ‘you cannot improve on perfection’ as I cannot find anything the crews could have done better. I am full of admiration for all of them.”

Areas of improvement included the length of time patients waited for an ambulance, with 91.5% finding it as very acceptable, fairly acceptable, or acceptable. In addition to comfort of their journey, with almost 9% feeling it needed improvement.

Sandy Brown Director of Clinical Quality and Nursing said: “My thanks go to all of those who have taken the time to respond to our latest survey and also to our staff and volunteers for their continued high levels of care and quality to all of our patients – something that is reflected in another set of high survey scores.

“Feedback from our patients is vital in helping us learn and further improve our services moving forward and I’m delighted to see that learning applied into practice day in day out.”

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