‘First class’ ambulance staff praised in latest survey

Date: 19 January 2017

Time: 11:00

Ambulance

“There is no way you could improve this service, it is excellent in every way, and I have nothing but praise for you.” – The words of just one of the many happy patients who gave us feedback in our latest patient experience report.

“Wonderful”, “excellent”, and “extremely professional” were just a few of the other compliments made by some of the 89 respondents who were treated by our staff in November.

Latest figures published also revealed that more than 98% were either satisfied or very satisfied with the overall service they received.

A patient from south Bedfordshire said: “The service was very professional and excellent; I would certainly recommend the service to anyone.”

In addition, 100% of respondents felt they could trust our staff and they were treated with privacy, dignity, and respect.

Another patient from south Cambridgeshire said: “I cannot speak highly enough of the service I received from all the people I came into contact with, I will forever be grateful and for that I thank you.”

Dave Fountain, Deputy Director of Service Delivery, said: “I would like to say thank you to all of our dedicated staff and volunteers who continue to deliver such a high standard of care across the region. Despite the increase in demand we are currently facing I am always reminded of the dedication and hard work made by all of you, something which we are all extremely proud of.”

It was also revealed that more than 95% rated the handling of their calls as wither acceptable or very acceptable. However, 5.7% felt the length of time waiting for an ambulance to arrive was unacceptable.

To view the results in full please follow this link: http://www.eastamb.nhs.uk/performance/patient-surveys/Patient-experience-report-emergency-services-november-2016.pdf

  • Summary:

    “Wonderful”, “excellent”, and “extremely professional” were just a few of the other compliments made by some of the 89 respondents who were treated by our staff in November.