Feedback through the roof for EEAST

Date: 27 April 2018

Ambulance bosses have thanks hundreds of patients and their families for their gratitude after latest figures revealed the NHS organisation received more than 2,000 compliments last year.

The figure is an increase of more than 150 when compared to the previous year, according to the East of England Ambulance Service NHS Trust (EEAST).

 

From April 2017 to last month, 2,272 compliments from the public were received; a marked increase on the 2,117 received in 2016-17.

 

In comparison, 1,620 complaints were received during the same period, compared to 1,503 in 2016-17.

 

January was the Patient Experience Team’s busiest month with 318 compliments received, beating the 2016 figure by more than 50.

 

Simon Chase, Acting Deputy Director of Clinical Quality and Improvement, said: “Feedback from our patients is vital to improving the service we deliver, both in compliments and complaints as we aim as an organisation to be receptive to any learning. However I am delighted to see that we have received more compliments than complaints, something that is continually reflected in our monthly patient experience reports and a testament to the high quality of patient care our teams give.”

 

If you'd like to feedback on your experiences with EEAST, positive or constructive feedback, visit our contact page and fill in the online form.

  • Summary:

    Ambulance bosses have thanks hundreds of patients and their families for their gratitude after latest figures revealed the NHS organisation received more than 2,000 compliments last year