‘Exceptional’ Emergency Operations Centre manager wins National Ambulance Service Award

Thomas Pont, Duty Manager at East of England Ambulance Service’s Norwich Emergency Operations Centre, has won an award from the Association of Ambulance Chief Executives (AACE) in recognition for outstanding service.

Thomas said: “Being nominated for this award was such a shock, and it is such an honour to be nominated - let alone win this award!
“I love my job and far from being exceptional, I just always try to do my best for my colleagues and our patients”.

Thomas had worked as a care assistant for a number of years, but felt he didn’t have a clear career path, which led him to join EEAST as a 999 call handler seven years ago.

“There’s something quite satisfying in going to work and making a difference – you don’t get that in other industries,” he said.

Lee Brooks, Interim Assistant General Manager for Norfolk Central, nominated Thomas for the award. He said: “Thomas goes above and beyond every shift. From supporting staff members within the Emergency Operations Centre to ensuring operational staff are looked after as if they are his own staff.

“He demonstrates EEAST’s high values in delivering patient care and encourages others to learn and develop as well ensuring his own level of development.

“Thomas is a credit to the Norwich Emergency Operations Centre and EEAST.

“He started as call handler and has worked his way up to a duty manager. His combined skills and knowledge and dedication are what makes him an exceptional member of EEAST staff.”

Thomas will be presented with the award at a ceremony in Wales later in the year. 

If you want a job that gives you the opportunity to make a difference, start your #CareerForLife with EEAST today. Careers and volunteering opportunities available at EEAST.