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EEAST asks for public’s help ahead of Easter Bank Holiday

Date: 13 April 2022

EEAST Ambulance driving down the street with blue lights flashing

The East of England Ambulance Service (EEAST) is asking for the public’s help as it prepares for a busy Easter Bank Holiday weekend.

The service is urging the public to plan ahead and take extra care over the long weekend, which is the first bank holiday since Covid-19 restrictions have been lifted.

You can help us by choosing the right service if you do need medical attention. If it is not a life-threatening emergency, please use NHS 111 which is also available online and helps direct you to the most appropriate service.

If it is a life-threatening emergency, please call 999 immediately. Each call we receive is prioritised by clinical need – from a category 1 (life-threatening injuries and illnesses) to a category 4 which are less urgent calls.

Marcus Bailey, chief operating officer at EEAST, said: “Our services have been extremely busy over the past few weeks and we go into the spring bank holiday into anticipation of a busy weekend.

“The public can help us reach the patients who urgently need our help by planning ahead and taking extra care – particularly if you are out and about – and using our services wisely if you do need medical assistance.

“If you are unsure which service you need, please think NHS 111 first which is available 24/7 and helps direct you to the most appropriate service.”

Please follow this advice to avoid an emergency this Easter:

  • If you have a long-term condition, make sure you have enough of your prescription medication to get you through the long weekend
  • If you are feeling unwell now, seek medical advice before Easter starts. Don’t let your condition deteriorate
  • Make sure your medicine cabinet is fully stocked so that common ailments such as colds can be treated at home
  • Be prepared for changes in the weather
  • If you are going out drinking, know your limits and alternate alcoholic drinks with soft drinks or water
  • Be safe on the roads and allow plenty of time for journeys. Keep your distance from the car in front to help avoid accidents
  • Be mindful that COVID-19 infections are still currently very high in the community

If you do need our help, you can help us by:

  • Avoid having multiple people calling about the same incident or patient.
    One call will provide us with the information we need to send help. Multiple callers for the same incident tie up our lines and prevent us from helping others also in need at that time.
  • Our call handlers cannot provide you with an estimated time of arrival for an ambulance.  If you are calling back and the patient’s condition has not changed, please tell us at the start of the call. We are very busy and trying to get to our sickest patients as quickly as possible.
  • Always let us know if you no longer need an ambulance. If you no longer need an ambulance or are making your own way to hospital, please let us know so our crews can help someone else.
  • Do not use aggressive or threatening behaviour with our staff.  We appreciate that all 999 calls are important and people can be scared or upset when they call. However, this will not help get care to you quicker and can lengthen the call, further delaying help to you or others.
  • Summary:

    The East of England Ambulance Service is asking for the public’s help as it prepares for a busy Easter Bank Holiday weekend.