East of England Ambulance Service to provide Patient Transport in Beds, Luton and Herts

Date: 02 October 2017

PTS Vehicle At House

The East of England Ambulance Service NHS Trust (EEAST) has been awarded a caretaker contract to provide non-emergency patient transport in Bedfordshire, Luton and Hertfordshire. This comes after Private Ambulance Service, the current provider, was unable to continue providing the service. The new caretaker contract will bring reassurance to patients in the area after a period of uncertainty and ensure continuity of service, which is a priority during the transition.

A new call centre to manage non-emergency patient transport bookings has been set up by EEAST, which will provide advice and support to patients who may be concerned about their transport booking. If you have a booked appointment with Private Ambulance Service, or have an appointment coming up, please contact the new call centre on 01603 481208.

Whilst every effort is being made to transition the service as smoothly as possible, demand on the service for the next week will need careful management and so patients who need the service most are being prioritised – for example, those travelling for cancer treatments, dialysis or being transferred from hospital to a hospice or care home. We are encouraging patients who are able to make their own way to their appointment to do so if possible.

Wayne Bartlett-Syree, Director of Strategy and Sustainability for EEAST said, “As part of the NHS family, we have come together to ensure that patients get the care they need, when they need it. Our focus right now is ensuring services continue over the coming days and that staff are supported in their workplace. We are working hard to get the service up and running. In the meantime we recognise this is not ideal for patients and apologise for any inconvenience, but we are confident that when the new service establishes itself fully, we will be able to provide a good and quality service for our patients.”

  • Summary:

    EEAST has been awarded a caretaker contract to provide non-emergency patient transport in Bedfordshire, Luton and Hertfordshire.

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