Don't be the one who used 999 'just because'

Date: 07 December 2016

Father Christmas has his work cut out during this time of year and the feeling is mutual - so we're urging everyone to do their bit and avoid adding to the December surge.

Last December, 90,364 emergency calls were handled in our emergency operations centres in December, rising from 84,291 in December 2014.

The busiest December day was Saturday 19th when call handlers answered 3,216 calls.

But many 999 calls are avoidable - either by reducing the risk of a problem, or using NHS services in a better way for everyone. If you and your family do these things, it could mean your festive season is a fun one and not an ill one:

  • Ensure any overindulgence in drink is managed with proper meals and soft drinks and water
  • Good medicine management and monitoring existing conditions can avoid complications and carers of those with existing medical conditions such as diabetes and COPD should ensure they have good stocks of medications
  • Slips, trips and falls can be avoided with good footwear, handrails, and tell people to avoid very adverse icy and snowy weather if you know they're at risk.

Director of Service Delivery Kevin Brown said: “Sadly people will use 999 ‘just because’ but we need them to take a totally different stance. Anyone who has had to make a devastating 999 call because they’re with someone in cardiac arrest or with life-threatening injuries will be the first to say it’s not an easy call to make and for our call handlers the worst calls to hear.

"We prioritise people according to the most greatest need, and that means low priority calls may take longer to respond to. With more people calling 999, there are more people to prioritise. So if you know the situation you’re in doesn’t need an emergency response, please think about alternatives so that we can prioritise our resources for those critically ill patients who need us most.”

 

  • Summary:

    Father Christmas has his work cut out during this time of year and the feeling is mutual - so we're urging everyone to do their bit and avoid adding to the December surge.

You might also be interested in...