"Can't praise them enough” – ambulance service commended in latest patient survey

Date: 27 April 2016

Ops Staff with patient

Respondents of a recent survey on the region’s ambulance service were running out of superlatives to describe them with comments such as “fantastic”, “very professional”, and “5 stars” in one case.

Almost 100 respondents in the East who received emergency treatment in February completed questionnaires, with 100% either satisfied, or very satisfied with the care they received.

The East of England Ambulance Service NHS Trust (EEAST) also saw 100% of respondents say that the staff who attended them were very professional with a patient from south Bedfordshire saying: “The staff that treated me are a credit to the ambulance service.”

Also, 9 out of 10 respondents said the length of wait for an ambulance to arrive was either acceptable or very acceptable. One patient from west Essex said: “The standard of care I received was excellent, the ambulance arrived within minutes and the paramedics were superb in their thoroughness and care, as were the staff at the hospital.”

However, 3.7% of respondents rated the comfort of their journey in the ambulance as uncomfortable.

Fortunately, most if not all respondents were either satisfied or very satisfied with their overall experience of the service with 97.9% marking as so.

Robert Morton, EEAST Chief Executive, said: “I’m delighted to see that despite the increasing pressures staff are facing, we are still able to deliver such a high standard of care, and these comments are a testament to that.”

He added: “My thanks to everyone who took the time to fill out a questionnaire, they provide vital feedback which can help us improve as a service in the future.”

To read the report in full, click on the document below.

  • Summary:

    Respondents of a recent survey on the region’s ambulance service were running out of superlatives to describe them with comments such as “fantastic”, “very professional”, and “5 stars” in one case.