Ambulance staff feel more confident to report errors, survey results show

Date: 06 March 2018

Time: 12:00

Results from the 2017 NHS Staff Survey have been published.

Highlights show staff in the East of England Ambulance Service NHS Trust are more encouraged to report errors and when they do, they feel they are treated more fairly and receive improved feedback (up 5 per cent from 33 per cent in 2016 to 38 per cent in 2017).

The results of the annual staff survey, which is a national benchmark carried out by all NHS trusts, also indicate staff feel more confident and secure reporting unsafe clinical practice, rising from 93 per cent in 2016 to 95 per cent this year – higher than the national average.

The survey collects staff views about working in their NHS organisation and was open to all EEAST staff from September to December 2017. Just over 34 per cent of the EEAST workforce completed the survey – an increase of 5 per cent on last year.

The results also showed the identification of training, learning or development needs is now above the national average at 59 per cent – an improvement of five per cent from last year – and more staff are now being updated on feedback from patients or service users. This feedback is being used to make informed decisions, giving staff further reassurance they are performing well and making changes to their practice were needed.

Lindsey Stafford-Scott, Director of People and Culture at EEAST, said: “Our staff and patients are at the centre of everything we do, which is why it is great to see some of the survey results reveal positive changes. We’re aware the outcomes only represent 34 per cent of staff, which is why we ensure we regularly engage with our staff, listen to them throughout the year and work together to drive forward our vision for the Trust through our values.

Ultimately, the 2017 results are very similar to 2016, which indicate that, even with an increasingly difficult performance and financially challenged environment, they are reasonably encouraging and show EEAST to be an organisation that is doing what it can to improve working conditions for staff and ultimately, improve patient care.”

Lindsey explained there is still work to do, with the survey showing that while the number of staff feeling unwell due to work-related stress had decreased, the number is still too high.

She said: “We care about our staff and the Trust has established a wellbeing hub to provide our people with the support they need to ensure they are looking after themselves and feel they have the tools to do so.

“While we have also seen an increase in the perceived number of appraisals carried out (up 3 per cent on last year), this is still below the national average and so we are introducing a new system that we hope is easier to use and makes managers more accountable for their staff.”

The full report of all staff survey results are available here:

  • Summary:

    Results from the 2017 NHS Staff Survey have been published.