Ambulance service sees demand spike during September heatwave

Date: 16 September 2016

Ambulance stock photo

As temperatures soared across the region so too did the demand for the ambulance service as control rooms received more than 11,500 calls since Monday.

Between Monday 12th September and Wednesday (14th September) we received 11,572 emergency calls, compared to 10,345 last year (Monday 14th – Wednesday 16th September 2015).

Kevin Brown, Director of Service Delivery for EEAST said: “Despite nearly 12% increase in demand faced over recent days, our staff and volunteers have continued to reach more acutely unwell patients more quickly than before and they continue deliver outstanding  care to all of our patients and for that I want to thank them.”

He added: “We would like to remind patients to only call us in an emergency such as a heart attack, stroke or major trauma and to otherwise consider contacting your GP, calling 111 or attending an urgent care centre, contacting a pharmacist or using a taxi or family and friends to take you to hospital.”

If you are heading outdoors this weekend despite the temperature set to drop we still would advise following these tips:

  • Wear loose, cool clothing, and a hat and sunglasses if you go outdoors
  • Stay out of the sun between 11am and 3pm if you’ve vulnerable to the effects of heat
  • Stay in touch with friends, neighbours, and relatives who may be less able to look after themselves
  • Drink cool drinks regularly such as water and avoid excess caffeine and alcohol
  • Wear sun cream

If you are on twitter you can follow us @EastEnglandAmb for regular updates and more information.

Regional daily breakdown

2015                   2016

14/09: 2612        12/09: 2813

15/09: 2465        13/09: 2807 

16/09: 2604        14/09: 3038 

17/09: 2664        15/09: 2914 


  • Summary: