Ambulance service continues to improve

Date: 30 January 2017

Time: 10:00

Ambulance service continues to move forwards

Latest figures released by NHS England this month show the continuing improvements that have been made by the East of England Ambulance Service NHS Trust (EEAST).

Figures for November, which can be found here, show that EEAST continue to make improvements to the service it gives to patients. Headlines include:

  • Improved performance against all red time targets (potentially life threatened patients)
  • 8th successive month of performance improvements for the most time critical patients
  • Improvements in 999 call answering
  • Faster responses to patients
  • Increases in the amount of people being able to be treated immediately over the phone

Robert Morton, Chief Executive said, “I am delighted with this latest set of results; we are now consistently one of the best performing ambulance trusts on a week by week basis . It shows that the hard work and focus of EEAST, its staff, managers and volunteers is making a real difference to patients despite the increased demands on our service.  Of course, response times are just one way of measuring the performance of ambulance services. It is also important to look at the quality of those services, the difference it makes to patients and the overall patient experience of the ambulance service; an area that we consistently see high patient feedback scores demonstrating the outstanding care we give to thousands of patients every day.”

These results come hard on the heels of a recent patient survey which showed that more than 98% of patients were either satisfied or very satisfied with the overall service they received.

  • Summary:

    Latest figures released by NHS England this month show the continuing improvements that have been made by the East of England Ambulance Service NHS Trust.