Ambulance crew thank respiratory team for a speedy response

Date: 12 July 2018

Resp Nurse Photo

An ambulance crew from the East of England Ambulance Service NHS Trust (EEAST) have praised the Cambridgeshire and Peterborough Foundation Trust (CPFT) respiratory team for their speedy response to a patient who phoned 999 after becoming short of breath.

Paramedic Clare Hadley and Associate Ambulance Practitioner (AAP) Sarah Andrew attended the patient and following thorough assessment, it was decided that this patient did not necessarily need to go to hospital on this occasion. Clare and Sarah contacted the respiratory nurses from CPFT to see if they could help.

Specialist nurse Erin Turney arrived at the patient’s home within half an hour to carry out an assessment.

Erin Turney, specialist respiratory nurse, said: “Our aim is to help people to manage their respiratory condition as well as possible by helping them to understand their treatment and tips for controlling their symptoms. The patient had been to her GP with a chest infection and had been given antibiotics and steroids, but hadn’t really been given advice on how to manage her symptoms or understand what was normal for someone with a chest infection. She was also worried she wouldn’t be well enough to go on holiday.

Clare Hadley, paramedic at EEAST, said: “Although thankfully we didn’t need to go to A&E, the patient was suffering from a chest infection, shortness of breath and was very anxious which made her symptoms worse. We get a lot of patients with COPD who dial 999 or go to hospital unnecessarily, but they could easily be referred to CPFTs respiratory team.”

“The patient was quite isolated which added to her anxiety so I put her in touch with a befriending service run by Age Concern.  Mostly she just needed reassurance and information – and she did go on holiday which was a brilliant outcome. I also advised the patient that she could contact the service directly if she needed any more help.”

The CPFT respiratory team provides specialist care for patients with a chronic lung disease such as COPD, bronchiectasis and pulmonary fibrosis. The service provides a mix of clinics, home visits and exercise classes.

  • Summary:

    EEAST ambulance crew praise the Cambridgeshire and Peterborough Foundation Trust (CPFT) respiratory team.