A single thanks just wasn’t enough for one Essex patient

Date: 13 June 2019

From left to right: Steve Townsend, Julie Everest, Tracy Young, Jane Townsend

Four years on from his original 999 call, Steve Townsend returned to meet with the call handler and dispatcher who took his life-changing call.

Back in 2015 Steve was taken to hospital by one of our Essex ambulance crews after Claire Ruddy, Paramedic rushed to the call in a rapid response vehicle and found Steve in cardiac arrest.

Once he had made a full recovery, Steve visited Chelmsford station, along with his wife Jane, to meet with Claire and thank her for being part of the team that saved his life.

Steve said: "I don’t remember very much a part from waking up to see Claire and everyone around me. I wanted to say thank you. I feel so well and I will never forget what Claire did for me."

Last week Steve returned to Chelmsford to meet with Julie Everest, Call Handler and Tracy Young, Dispatcher were his first point of contact during his emergency.

Steve had made the 999 call himself and remembers most of the conversation he had with Julie but went into cardiac arrest in the two to three minutes between completing the call and Claire arriving on scene.

Dispatcher, Tracy has worked in the EOC for 20 years, and Julie not far behind her with 15 years’ experience, but this was the first patient meet up for both of them.

Tracy said: “It’s lovely when we hear about these stories for calls we have been involved in, but to meet Steve was really emotional and will stay with me for a long time.”

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  • Summary:

    Four years on from his original 999 call, Steve Townsend returned to meet with the call handler and dispatcher who took his life-changing call.