999 ambulance call handlers shortlisted for national award

Date: 18 September 2017

Three call handlers from the region’s ambulance service have been shortlisted for a national award.

East of England Ambulance Service NHS Trust (EEAST) emergency operations centre (EOC) staff Emma Farkas, based in Chelmsford, Liam Harcourt, Norwich, and Jaymie-Lee Morgan, Bedford, have all made the final cut for The International Academy of Emergency Dispatch (IAED) awards’ UK Dispatcher of the Year.

The award identifies and recognises individuals who have made the most significant contributions to further values and the mission of the academy through personal action.

EEAST submitted seven nominations for calls whereby the individual was deemed to have shown excellence in call handling after staff submitted nominations throughout the year.

Chief Executive Robert Morton said: “Congratulations to Emma, Liam and Jaymie-Lee for being shortlisted for this prestigious award. It is truly impressive given the enormity of the challenges you face daily. EOC is at the heart of our organisation and its success is fundamental to everything we do for our patients.”

Emma’s call was tending to a woman who had a breeched labour, Jaymie-Lee’s 999 call came from a child whose father was in cardiac arrest and Liam’s call was from an individual who was considering suicide.

The trio will attend the awards ceremony in Cardiff on Wednesday (20th September) with other finalists from across the country, with the hope of being crowned winner.

  • Summary:

    Three call handlers from the region’s ambulance service have been shortlisted for a national award.