Roles in EOC

There is a variety of roles available within our three emergency operations centres (EOC) based in Bedford, Chelmsford and Norwich.

Our EOC colleagues are the first interaction with the ambulance service the caller will have and are the vital first step in ensuring our patients receive the right care for their needs.

From taking the initial call, to dispatching our frontline colleagues and resources, they are there to make sure we get to you in an emergency.


Some of our roles in EOC include:

  • Call handler
  • Dispatcher
  • Emergency Clinical Advice and Triage (ECAT) assistant
  • Team leader

See our current EOC vacancies.

#CareerForLife - Our People

Rita's journey

I qualified as a nurse back in 1998 and then started my foundation degree in Paramedic Science in 2002 with EEAST, before becoming a paramedic in 2005. 

I briefly left the Trust in 2010 and went back to nursing, but soon realised I wanted to stay in pre-hospital care, so when the clinical support desk clinician role came up within the emergency clinical advice and triage (ECAT) team, I jumped at the opportunity.

The emergency clinical advice and triage team triages and intercepts the lower acuity and clinically appropriate 999 calls.  We provide clinical advice to frontline crews and patients enabling us to signpost patients to appropriate care pathways.

What I love about my role is that similarly to nursing, I am helping people, I’m giving the right care to the patient, despite not seeing them face to face. 

Read Rita's full story.