Community first responders

Our community first responders are volunteers who are trained by us to attend certain types of emergency calls in the area where they live or work. Their aim is to reach a potential life threatening emergency in the first vital minutes before the ambulance crew arrives.

Their role is to help stabilise the patient and provide the appropriate care until the more highly skilled ambulance crew arrives on scene to take over the treatment.

Thetford CFRs Responding

Essential info

Role type: Voluntary
Locations: All counties - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Suffolk
Length of training: Intensive five-day training course. This is held over three consecutive weekends..


Anyone can become a community first responder but you must:

  • be physically fit
  • be aged between 18-70
  • agree to a disclosure and barring service check (DBS). This was previously known as criminal records bureau disclosure or CRB.
  • have a sympathetic, caring nature
  • agree to undertake training, which we provide
  • have a full driving licence and access to a road worthy car.

Want to join the team?

If you feel you could become a community first responder or a supporter and need more information, call 0345 601 3733 (01603 481220 out of hours).

You can complete our online form or  please email your request for information to: 

Hear from someone already volunteering with us

If you would like to contact your community partnership manager directly, please email below:

Bedfordshire and Hertfordshire
Lead Community Collaboration Manager, Steve Catley
Contact: 07872 812172 

Community Collaboration Manager, 

Norfolk and North Cambridgeshire
Community Collaboration Manager, Andrew Barlow
Contact: 07717 375272

Suffolk and South Cambridgeshire
Community Collaboration Manager,

Useful downloads

pdfCFR poster (1.85 MB)

More information is available from: