Call handler

Emergency call handlers work in our emergency operation centres (EOC), dealing with 999 calls. Their role is to take essential details about the patient's condition and the exact location, logging them onto a computer system. They may have to give basic first aid advice by phone in life-threatening situations.

Call Handler Epilettes

Essential info

Salary: £16,968 pa (pro rata if applicable) – The Trust’s commitment to the living wage will also apply
Pay band: Band 3
Locations: We have three emergency operations centres (EOCs). These are in Norwich, Bedford and Chelmsford
Length of training: Initial training is a three week course, followed by working with a mentor.


  • Four GCSEs at grade C or above (or an equivalent qualification) including English
  • Good keyboard skills and use of IT such as windows based systems
  • Excellent listening skills
  • Effective verbal and written communication skills
  • To be able to prioritise and undertake numerous tasks simultaneously
  • The ability to manage and support others during times of crisis – most commonly during an emergency call.

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Hear from someone who is already working as a call handler for us