Call handler

Emergency call handlers work in our ambulance operation centres (AOC) dealing with 999 calls. Their role is to take essential details about the patient's condition and the exact location, logging them onto a computer system. They may have to give basic first aid advice by phone in life-threatening situations.

Call Handler Epilettes

Essential info

Salary: £21,730 - £23,177 per annum (in line with updated NHS Pay Scales). 
With enhancements for unsocial hour work i.e. weekends and nights subject to 13 week review periods.
Pay band: Agenda for Change Band 3
Locations: We have three ambulance operations centres (AOCs). These are in Norwich, Bedford and Chelmsford
Length of training: Initial training is a five week course, followed by time on the AOC working with a mentor.


  • Four GCSEs at grade C or above (or an equivalent qualification) including English and Maths
  • Good keyboard skills and use of IT such as windows based systems
  • Excellent listening skills
  • Effective verbal and written communication skills
  • To be able to prioritise and undertake numerous tasks simultaneously
  • The ability to manage and support others during times of crisis – most commonly during an emergency call.

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