24402 -2020 - Communications and Telephony

Please confirm the manufacturer of your telephony system(s) that are currently in place? 

 When was the installation date of your telephony equipment?

 Who maintains your telephony system(s)?

 Please confirm value of the initial project and value of annual support/maintenance services (in £)?

 When is your contract renewal date?

 Please confirm the manufacturer of your Contact centre system(s) that are currently in place?

When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?

 Please confirm value of the initial project and value of annual support/maintenance services (in £)?

 How many contact centre employees/agents do you have?

 When is your contract renewal date?

 Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?


 How many employees do you have overall within your organisation?

  • Reference:
    24402
  • Response:

    Please confirm the manufacturer of your telephony system(s) that are currently in place?

    BT

     When was the installation date of your telephony equipment?

     Over 10 years ago


     Who maintains your telephony system(s)?

     BT


     Please confirm value of the initial project and value of annual support/maintenance services (in £)?

     The commercial values are covered by the confidential information in the contracts and not able to be shared under the FOI Act at Section 41 - Information Provided in Confidence.


     When is your contract renewal date?

     Contract renewed Dec 2019 for 5 years

     Please confirm the manufacturer of your Contact centre system(s) that are currently in place?

     Avaya


     When was the installation date of your contact centre infrastructure?
    Who maintains your contact centre system(s)?

    BT

     Please confirm value of the initial project and value of annual support/maintenance services (in £)?

     The commercial values are covered by the confidential information in the contracts and not able to be shared under the FOI Act at Section 41 - Information Provided in Confidence.

     How many contact centre employees/agents do you have?

     274

     When is your contract renewal date?

    Contract renewed Dec 2019 for 5 years


     Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

    Microsoft Office365 – Teams and Skype

     How many employees do you have overall within your organisation?

     The total number of people in employment as at the end of November is:  4915.88wte

     Who currently provides your calls and lines?

     BT

     What is your current annual spend on calls and lines?

    The commercial values are covered by the confidential information in the contracts and not able to be shared under the FOI Act at Section 41 - Information Provided in Confidence.

     When is your contract renewal date?

     We won’t be renewing because we will be moving to VOIP with the recently procured solution as above

     Are you using SIP or ISDN?

     Both

     Do you use a wide area network?

     Yes

  • Area:
    Trust wide
  • Category:
    Information Technology
  • Month:
  • Year: