23601 - 2019 - PTS Journeys - Aborted and Cancelled

Questions around patient transport

  • In the last 2 years, what is the total number of aborted journeys? What are the common reasons for this? e.g. patient is an inpatient.
  • How much does each cancelled journey cost?

Question around patient appointment

  • In the last two years, what is the total number of cancelled appointments either by patient or clinic? What are the common reasons behind does cancellation?
  • Reference:
    23601
  • Response:

    Questions around patient transport

    • In the last 2 years, what is the total number of aborted journeys? What are the common reasons for this? e.g. patient is an inpatient.
    • How much does each cancelled journey cost?

    Question around patient appointment

    • In the last two years, what is the total number of cancelled appointments either by patient or clinic? What are the common reasons behind does cancellation?

    Please find attached FOI – 23601, this document shows the abort and cancellation reasons used in 2018/19 and year to date 2019/20. The document also highlights the top reasons. We are not able to report on Aborts or cancellations by patient, although we do periodically undertake a manual exercise where we become aware of ‘frequent’ issues.

    Many of the Abort reasons are beyond our control, for example:

    • Made own way;
    • Patient not ready;
    • TTO’s not ready;
    • Patient too ill.

    Cancellation reasons that are beyond our control include:

    • Appointment cancelled;
    • No bed available;
    • Patient making own way;
    • Patient too ill to travel.

    In other instances, cancellations are a normal part of daily working, for example:

    • Aborted Inward (meaning the outward journey is then cancelled);
    • Change of days;
    • Change of patient mobility.

    These sorts of cancellations enable us to run our business.

    Both Aborts and Cancellations are monitored on a routine basis.  Details are shared with our commissioners and acute units, so that action can be taken to make improvements.

    Many renal patients make their own way after their dialysis.  These patients often feel significantly better after their treatment, and do not wait for their return journey with PTS.  We work hard with renal units to make sure we are informed ahead of time, if patients do not want to take their return journey.  Renal patients often forget to inform us of when they go on holiday, which also generates unnecessary aborts.  Renal patients are not screened for eligibility.


    The Trust does not calculate costs for cancelled journeys

     

  • Area:
    Trust wide
  • Category:
    Patient Transport Services and Non Emergency Services
  • Month:
  • Year:

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