23247 - 2019 - Dispatch System

 I kindly ask you if you could please let me know what transport (non-emergency and emergency) dispatch system you use for transportation of patients from the hospital to their homes/homes to hospital.

Additionally, I would also like to know what the system is charging the trust,

How many taxis does the trust pay for

How many people have access to this platform system.


 

  • Reference:
    23247
  • Response:

     I kindly ask you if you could please let me know what transport (non-emergency and emergency) dispatch system you use for transportation of patients from the hospital to their homes/homes to hospital.

    East of England Ambulance Service NHS Trust uses the CAD system supplied by Cleric.

    Additionally, I would also like to know what the system is charging the trust,

    The Trust has carefully considered the question above and has determined that the amount the Trust pays for the Cleric system is commercially confidential. Therefore we will be applying exemption s.43(2) of the Freedom of Information Act to this part of your request.

    Section 43(2) of the Freedom of Information Act provides an exemption from disclosure of information which would or would be likely to prejudice the commercial interests of any person or company (including the public authority holding it.)

    The term 'commercial interests' is not defined in the Freedom of Information Act, however, the ICO's awareness guidance on the application of section 43 states:

    "...a commercial interest relates to a person's ability to participate competitively in a commercial activity, i.e. the purchase and sale of goods or services."

    The Trust feels that as this request relates to the contractual arrangement with a third party that this falls within the scope of the exemption. In addition, this could also disadvantage both the company currently providing the service to the Trust and ultimately to the Trust itself as it seeks to demonstrate value for money.

    The Trust believes that in releasing the information requested it is likely that prejudice would likely be caused to the Trust as releasing this information could enable competitors to potentially successfully outbid the Trust in relation to similar contracts.

    As section 43(2) is a qualified exemption, the Trust has gone on to consider the public interest in this case.

    The Trust accepts that there is a public interest in determining how public money is spent and correct processes are followed. However, the Trust feels that we should be able to engage in contracts and work without the risk of financial details becoming publicly available. This would undoubtedly affect the interests of the Trust and our ability to compete fairly in the future.

    Therefore on balance the Trust considers that the public interest in favour of disclosure is outweighed by the public interest in favour of maintaining the exemption.

    How many taxis does the trust pay for

    This information can be found on our disclosure log: https://www.eastamb.nhs.uk/disclosure-logs-2018/21464-private-taxi-spend/3220 As this information is publicly available the Trust is not obliged to provide this again and will be applying exemption s.21 of the Freedom of Information Act to this request.

    How many people have access to this platform system.

     Access to this system can vary on an almost daily basis with varying degrees of security/access levels for each person. People who can access this system include: Ambulance Operations Centre (AOC) staff, Information Management and Technology staff, Cleric themselves, Interfaces, Hospitals

  • Area:
    Trust wide
  • Category:
    • Information Technology
    • Equipment
    • Calls
  • Month:
  • Year: