23132 - 2019 - PAS Complaints

Can you please let me know how many complaints you have received on paramedics that work for you through your sub-contractors. 

  • Reference:
    23132
  • Response:
    Can you please let me know how many complains you have received on paramedics that work for you through your sub-contractors. 
    The Trust has provided you with the number of complaints and concerns, broken down by provider.

    Overall PAS Complaints from September 2018-August 2019 = 21       
    Overall PAS Concerns from September 2018-August 2019 = 10

    PAS Complaints by provider ? PAS Concerns by provider ?
    Central Medical Services 1 Central Medical Services 2
    Elite EMS 4 Elite EMS 0
    UK Specialist Ambulance Services 12 UK Specialist Ambulance Services 3
    Polaris Medical 4 Polaris Medical 2
    Jigsaw 0 Jigsaw 2
    Private Ambulance Service 0 Private Ambulance Service 1
  • Area:
    Trust wide
  • Category:
    Private Ambulance Services
  • Month:
  • Year: