22987 - 2019 - Calls Software

I am trying to better understand how the emergency services in the country cater to the needs of the people. I would like to collect the following information:

1.       Who are the providers of NHS 111 and Out-of-Hours providers in England?

1.1   What are their contract start and end dates?

1.2   Software solutions in place at NHS 111 and OOH providers:

i.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to respond to calls?

ii.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to triage calls?iii.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to transfer care to the right channels?

2.       Software solutions in place at NHS Ambulance trusts:

1.1   What computer software systems do NHS Ambulance Trusts use to respond to calls?

 1.2   What computer software systems do each of NHS Ambulance Trusts providers use to triage calls?

1.3   What computer software systems do each of the NHS Ambulance Trusts use to transfer care to the right channels?

1.4   What software solutions do ambulances of each NHS Ambulance Trust use to record patient data / information when responding to an incident?

  • Reference:
    22987
  • Response:

    I am trying to better understand how the emergency services in the country cater to the needs of the people. I would like to collect the following information:

    1.       Who are the providers of NHS 111 and Out-of-Hours providers in England?

    1.1   What are their contract start and end dates?

    1.2   Software solutions in place at NHS 111 and OOH providers:

    i.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to respond to calls?

    ii.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to triage calls?iii.      What computer software systems do each of the NHS 111 and Out-of-Hours providers use to transfer care to the right channels?

    The Trust is not involved in the provision of NHS 111 or OOH services, therefore we are unable to respond to any of your questions above.

     

    2.       Software solutions in place at NHS Ambulance trusts:

    Please see the Trust's responses below, please note that we can only provide information for the East of England Ambulance Service NHS Trust, for information regarding the other Ambulance Trust we recommend that you contact these organisations directly.

     

    1.1   What computer software systems do NHS Ambulance Trusts use to respond to calls?

     East of England Ambulance uses Cleric Computer Aided Dispatch software

     

    1.2   What computer software systems do each of NHS Ambulance Trusts providers use to triage calls?

     East of England Ambulance use MPDS

     

    1.3   What computer software systems do each of the NHS Ambulance Trusts use to transfer care to the right channels?

    MiDOS is used to find alternative pathways of care for patients. 

     

    1.4   What software solutions do ambulances of each NHS Ambulance Trust use to record patient data / information when responding to an incident?

     The East of England Ambulance uses Siren for its electronic Patient Care Records, although some PCRs are still in paper format.

  • Area:
    Trust wide
  • Category:
    • Calls
    • Patient Transport Services and Non Emergency Services
  • Month:
  • Year: