22574 - 2019 - Longest Response Times

For the 12 months between August 2018 and July 2019 inclusive (i.e. between 1 August 2018 and 31 July 2019):

 

  1. The longest time, in minutes and seconds, taken by the trust to respond to a category 1 call.
  2. The longest time, in minutes and seconds, taken by the trust to respond to a category 2 call.
  3. The longest time, in minutes and seconds, taken by the trust to respond to a category 3 call.
  4. The longest time, in minutes and seconds, taken by the trust to respond to a category 4 call.
  5. If not covered by the answers to questions 1 to 4, the longest time, in minutes and seconds, taken by the trust to respond to any patient call.
  • Reference:
    22574
  • Response:

    For the 12 months between August 2018 and July 2019 inclusive (i.e. between 1 August 2018 and 31 July 2019):

     

    1. The longest time, in minutes and seconds, taken by the trust to respond to a category 1 call.
    2. The longest time, in minutes and seconds, taken by the trust to respond to a category 2 call.
    3. The longest time, in minutes and seconds, taken by the trust to respond to a category 3 call.
    4. The longest time, in minutes and seconds, taken by the trust to respond to a category 4 call.
    5. If not covered by the answers to questions 1 to 4, the longest time, in minutes and seconds, taken by the trust to respond to any patient call.

     

    Data: Longest Response Times by Category (including URG in Trust (Any Category))  |  August 2018 - July 2019  |  Excludes Duplicate, Test and Out of area calls
    Longest Response 
    Category Response Time
    C1 01:00:00
    C2 06:04:09
    C3 21:18:58
    C4 21:46:54
    Trust (Any Category) 28:15:25
  • Area:
    Trust wide
  • Category:
    Performance
  • Month:
  • Year: