22573 - 2019 - Requests for Information

I am keen to understand how requests for information are handled by NHS Ambulance Trusts in England, especially those with a legal/statutory obligation (eg SAR, FOI, EIR, DPA, etc).

I would be grateful if you provide me with the following information please:

How many requests do you receive per annum 

What IT resources are used to help with management/tracking, reporting, auditing, redaction, etc

Are these decided by the Trust or are they provided as part of a National resource?

  • Reference:
    22573
  • Response:

    I am keen to understand how requests for information are handled by NHS Ambulance Trusts in England, especially those with a legal/statutory obligation (eg SAR, FOI, EIR, DPA, etc).

    I would be grateful if you provide me with the following information please:

    How many requests do you receive per annum

    • RFIs Received (01/01/2018 – 31/12/2018)  = 2983 (please note, at present all internal and external SARs are counted within RFIs)
    • FOIs Received (01/01/2018 – 31/12/2018) = 552

    What IT resources are used to help with management/tracking, reporting, auditing, redaction, etc

    • DATIX – for management/tracking/reporting/auditing
    • Adobe Acrobat – for redaction
    • Relativity – for redaction (occasional use)

    Are these decided by the Trust or are they provided as part of a National resource?

    • Decided by Trust
  • Area:
    Trust wide
  • Category:
    Risk and Governance
  • Month:
  • Year: