22193 - Complaints

Please could you tell me the number of complaints  reported by the Trust that are patient, clinical and care related for each of 2015, 2016, 2017, 2018, 2019. (If you record them by financial year i.e. 2015/16 then please could you break each year down by month, if it does not exceed the costs/time set out by the FOIA)

· Reasons for each complaint categorised at a high level (redacting any patient identifiable or personal information such as names of staff etc. in order for it to be released publicly) including deaths

· The actions taken as a result of each complaint, i.e. disciplinary procedure, lessons learnt or new protocol put in place.

  • Reference:
    22193
  • Response:
    Please could you tell me the number of complaints  reported by the Trust that are patient, clinical and care related for each of 2015, 2016, 2017, 2018, 2019. (If you record them by financial year i.e. 2015/16 then please could you break each year down by month, if it does not exceed the costs/time set out by the FOIA)

    · Reasons for each complaint categorised at a high level (redacting any patient identifiable or personal information such as names of staff etc. in order for it to be released publicly) including deaths

    · The actions taken as a result of each complaint, i.e. disciplinary procedure, lessons learnt or new protocol put in place.

    Please find attached the spread sheet FOI – 22193.

    We are unable to provide the actions taken as a result of each complaint. However we have been able to provide the outcomes of the complaint.

  • Area:
    Trust wide
  • Category:
    Complaints / Concerns / Feedback
  • Month:
  • Year:

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