21852 - Recording of consultations

Would you please be able to provide the following information regarding appointments and / or consultations that are held in private settings (i.e. not settings where there is the potential for a breach of other patient’s confidentiality (e.g. group therapy sessions or bays in accident and emergency departments)):

 

1) Does your Trust allow patients and / or their nominated representatives to make audio recordings of their appointments and / or consultations with a member of staff when they ask the staff member if it is acceptable to do so?

2) Could you please provide the name(s) of the policy / policies and a copy of the specific section of the policy / policies that is used to inform staff of the policy / policies when a patient and / or their nominated representatives requests to audio record their appointment / consultation?

 

  • Reference:
    21852
  • Response:

    Would you please be able to provide the following information regarding appointments and / or consultations that are held in private settings (i.e. not settings where there is the potential for a breach of other patient’s confidentiality (e.g. group therapy sessions or bays in accident and emergency departments)):

    The Trust does not carry out appointments or consultations in settings that are not private.  We do carry out patient assessments and treatment in a wide range of settings this is often unavoidable due to the circumstances of the emergency call.

     

    1) Does your Trust allow patients and / or their nominated representatives to make audio recordings of their appointments and / or consultations with a member of staff when they ask the staff member if it is acceptable to do so?

    There is clear guidance from many sources that it is acceptable for a patient to make notes (including audio recording of consultations).  We do not currently have a policy/procedure that makes a statement on this fact.

     

    2) Could you please provide the name(s) of the policy / policies and a copy of the specific section of the policy / policies that is used to inform staff of the policy / policies when a patient and / or their nominated representatives requests to audio record their appointment / consultation?

    Please see our answer to question 1 

     

    3) Does your Trust allow patients and / or their nominated representatives to make video recordings of their appointments and / or consultations with a member of staff when they ask the staff member if it is acceptable to do so?

    We do not have a policy on this currently.  We provide our service in a wide range of environments and many of these are covered by overt and covert video recording.

     

    4) Could you please provide the name(s) of the policy / policies and a copy of the specific section of the policy / policies that is used to inform staff of the policy / policies when a patient and / or their nominated representatives requests to video record their appointment / consultation?

    Please see our answer to question 3 

     

    5) Does your Trust allow patients and / or their nominated representatives to make audio recordings of their appointments and / or consultations with a member of staff without informing the member of staff about it (i.e. a covert recording)?

    The Trust if asked makes it clear that we would prefer that staff are informed that recording is taking place, however this is not always possible for many reasons in an emergency setting; the Trust does not currently have a policy to cover this. 

     

    6) Could you please provide the name(s) of the policy / policies and a copy of the specific section of the policy / policies that is used to inform staff of the policy / policies if they discover a patient and / or their nominated representatives has audio recorded their appointment / consultation covertly?

    Please see our answer to question 5

     

    7) Does your Trust allow patients and / or their nominated representatives to make video recordings of their appointments and / or consultations with a member of staff without informing the member of staff about it (i.e. a covert recording)?

    The Trust if asked makes it clear that we would prefer that staff are informed that recording is taking place, however this is not always possible for many reasons in an emergency setting; the Trust does not currently have a policy to cover this. 

     

    8) Could you please provide the name(s) of the policy / policies and a copy of the specific section of the policy / policies that is used to inform staff of the policy / policies if they discover a patient and / or their nominated representatives has video recorded their appointment / consultation covertly?

    Please see our answer to question 7

     

    9) Should your Trust’s policies not allow patients and / or their nominated to make audio and / or video recordings (having informed the member of staff and / or covertly) of their appointments and / or consultations could you please provide a copy of your Trust’s policies regarding what procedures should be followed by both members of the Trust’s staff and the patient and / or their nominated representatives where there may be a specific need for the patient and / or their nominated representatives to audio and / or video record their appointments and / or consultations (e.g. medical issues such as dementia, the patient having nobody available to act as an advocate for them or any other need identified by the patient and / or their nominated representatives)?

    10) Could you please provide a copy of the impact assessment undertaken of the policy / policies cited in response to question 9?

    11) Should your Trust’s policies not allow patients and / or their nominated representatives to make audio and / or video recordings (having informed the member of staff and / or covertly) of their appointments and / or consultations could you please provide a copy of the information that staff can give to the patient and / or their nominated representatives explaining why it is not allowed?

    12) Should your Trust’s policies state that it is for the staff member to decide whether they are prepared to allow appointments and / or consultations to be audio and / or video recorded by the patient and / or their nominated representatives could you please provide the name(s) of the policy / policies and a copy of the specific section of the policy / policies that states what procedures should be followed by both members of the Trust’s staff and the patient and / or their nominated representatives when the member of staff states they are not prepared to be audio and / or video recorded but the patient and / or their nominated representatives are insistent on doing so?

    As stated above the Trust does not currently have such a policy.

     

    13) Should your Trust have no policy regarding the situations as detailed in questions 1, 3, 5, 7, 9 or 12 could you please detail what procedures should be followed by both members of the Trust’s staff and the patient and / or their nominated representatives should any of the situations detailed occur?

    The Trust currently has no formal procedures regarding such situations.

  • Area:
    Trust wide
  • Category:
    Risk and Governance
  • Month:
  • Year: