21675 - Telephone Maintenance

1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)

 2. Existing Supplier: If there is more than one supplier please split each contract up individually.

 3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider

 4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

 5. Number of telephone users:

  • Reference:
    21675
  • Response:
    1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)
    Maintenance

     2. Existing Supplier: If there is more than one supplier please split each contract up individually.
    BT

     3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
    £152k

     4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
    BT / Avaya

     5. Number of telephone users:
    300+

     6. Contract Duration: please include any extension periods.
    Annual extension

     7. Contract Expiry Date: Please provide me with the day/month/year.
    Rolling agreement

     8. Contract Review Date: Please provide me with the day/month/year.
    Different starting dates for each element, ie when a new item has been ordered

     9.      Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
    Avaya Contact Centre 6 10.  Telephone System Type: PBX, VOIP, Lync etc
    PBX

     11.  Contract Description: Please provide me with a brief description of the overall service provided under this contract.
    Maintenance

     12.  Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
    Direct award

     13. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
    Clare Chambers
    Head of IM&T
    Clare.chambers@eastamb.nhs.uk
    0345 6013733

     

  • Area:
    Trust wide
  • Category:
    • Information Technology
    • Finance and Procurement
  • Month:
  • Year: