21128-Interpretting Services

Please can you provide financial information relating to the:

  • total cost of interpreting services in the last 2 years and the number of requests made 
  • total cost of translation services in the last 2 years and the number of requests made 
  • total cost of BSL interpreting in the last 2 years and the number of requests made 

I would also be grateful if you could provide us with information that includes:

  • Hourly cost of face to face interpreting services 
  • Cost per minute of telephone interpreting services 
  • Breakdown of the top 10 most popular languages 

How many video interpreting sessions were made last year for all languages, including British Sign Language?

Can you please provide details of your current provider(s) (company name, date contract was awarded). 

When are your current language service contracts with your incumbent(s) due to end?

 

  • Reference:
    21128
  • Response:

    Please can you provide financial information relating to the:

    • total cost of interpreting services in the last 2 years and the number of requests made  £0
    • total cost of translation services in the last 2 years and the number of requests made  £29,558.60 / 3655
    • total cost of BSL interpreting in the last 2 years and the number of requests made  £0

    I would also be grateful if you could provide us with information that includes:

    • Hourly cost of face to face interpreting services  £0
    • Cost per minute of telephone interpreting services  Prices as per SBS framework SBS/16/JS/ZWV/9005
    • Breakdown of the top 10 most popular languages  Top 5 are Polish, Romanian, Lithuanian, Russian, Portuguese (our provider is only contracted to give us the top 5)

    How many video interpreting sessions were made last year for all languages, including British Sign Language?

    None

    Can you please provide details of your current provider(s) (company name, date contract was awarded).

    LanguageLine

    When are your current language service contracts with your incumbent(s) due to end?

    30/10/2020 

    Please can you provide the name, job title, email address and contact number for the person(s) responsible

    for awarding any contracts relating to these services 

    IM&T Investments & Contracts Manager who reports to Clare Chambers, Head of Information Management and Technology (clare.chambers@eastamb.nhs.uk / 0345 6013733)

     

    • For managing the day to day running of the services

    Gary Morgan, Deputy Director of Service Delivery (Ambulance Operations Centres and Community Response) (gary.morgan@eastamb.nhs.uk / 0345 6013733) 

  • Area:
    Trust wide
  • Category:
    • Calls
    • Information Technology
    • Finance and Procurement
  • Month:
  • Year: